Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
6000 Bollinger Canyon Rd, San Ramon, CA
94583, United States
Hours
Reviews
5.0
711 reviews
5 stars
696
4 stars8
3 stars1
2 stars0
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with specific mentions of Predetta, Brian, and Brad for their exceptional service.
Product Knowledge
Reviewers highlighted the staff's expertise in explaining product features and helping customers find the right mattress or pillow for their needs.
Store Experience
The store was described as clean and welcoming, providing a comfortable environment for customers to try out products.
Sales Process
Many customers appreciated the non-pushy sales approach, feeling supported in their decision-making without pressure to buy.
Mixed Product Feedback
While many customers loved their purchases, some expressed concerns about the durability of the mattresses and issues with warranty claims.
- RJRandy JohalJan 5, 20265.0Awesome service at the San Ramon Flagship Store. And Predetta was a Rock Star!
- JMJonathan MossDec 17, 20255.0Good customer service
- NBNisha BalajiNov 28, 20255.0Predetta was great!
- KCKristen CharlsonNov 18, 20255.0I recently purchased a mattress and had an exceptional experience from start to finish. Predetta was absolutely fantastic—she took the time to help me place my order over the phone and went above and beyond throughout the entire process. She followed up on every step, made sure everything was handled smoothly, and even worked with me on a price match and helped navigate an overstock situation. Her attention to detail and genuine care for making sure I was satisfied made all the difference. Predetta is a real asset to your team, and I highly recommend this company. 10/10 experience!
- TMTami MaNov 7, 20255.0Very great experience!!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Be sure to check the specific product dimensions to ensure compatibility.
How will my new Tempur-Pedic mattress be delivered?
Most Tempur-Pedic mattresses at this store come with free White Glove delivery, which includes setup and removal of the mattress packaging. The TEMPUR-Cloud model ships compressed via UPS for self-setup and does not include White Glove delivery or old mattress removal.
What are the differences between the Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses combine the TEMPUR material with an innovative coil system, offering unmatched pressure relief and more bounce compared to the non-hybrid Medium mattresses, which are entirely foam. Hybrids tend to feel slightly softer and more responsive.
Does the store offer custom mattresses for RVs, boats, planes, or other non-traditional locations?
Yes, the store can arrange custom Tempur-Pedic mattresses through an authorized customizing partner. It's recommended to have your custom dimensions ready when consulting the Sleep Experts at the store.
Are replacement covers available for Tempur-Pedic mattresses at this store?
Yes, replacement covers are available for all mattresses with removable covers. Current models can be ordered online, and Sleep Guides in-store can help locate covers for older mattresses.
What are the store hours for the Tempur-Pedic Flagship Store in San Ramon?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What payment options does the Tempur-Pedic Flagship Store in San Ramon accept?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
If I want to do some shopping near the Tempur-Pedic Flagship Store, which nearby stores can I visit?
Nearby shopping options include Anthropologie and Athleta for women's clothing, Sephora for beauty products, and gorjana for jewelry and fashion accessories. These are great places to browse before or after visiting the mattress store.
Are there dining or cafe options close to the Tempur-Pedic Flagship Store in San Ramon?
Yes, nearby dining options include Delarosa and Delarosa Bishop Ranch for Italian and pizza, Curry Up Now for Indian cuisine, Mortar and Pestle Bar for Asian dishes and cocktails, Joe & The Juice for smoothies and coffee, and Mendocino Farms for sandwiches.
What nearby places offer fitness, entertainment, or family-friendly activities near the store?
Near the Tempur-Pedic store you can visit Equinox San Ramon for gym and spa services, THE LOT City Center for cinema and arts entertainment, Drive for go-kart racing and arcade fun, and Tutu School San Ramon or Shopping Sketchers for dance and performing arts classes.