Brand Certified
Ferguson Home
4.2(81 reviews)
Certified by Ferguson Home • May 03, 2026
Business Details
530 Francisco Blvd W, San Rafael, CA
94901, United States
Certified by Ferguson Home • May 03, 2026
(415) 488-2052
Certified by Ferguson Home • May 03, 2026
https://www.fergusonhome.com/showroom/branch/san-rafael-ca-showroom-3727
Certified by Ferguson Home • May 03, 2026
About
Certified by Ferguson Home • May 03, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in San Rafael, CA. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • May 03, 2026
Hours
Certified by Ferguson Home • May 03, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Reviews
4.2
81 reviews
5 stars
60
4 stars
5
3 stars
2
2 stars
2
1 star
12
- JSJon StynesJan 21, 20265.0Claudia M. Is a rock star of customer service and follow through. In a retail world that is becoming more and more apathetic to their customers. I had the pleasure of working with Claudia M. When I visited the Ferguson (San Rafael) store with a potential warranty issue with a Pfister product that left me and my family without a working shower in our tiny 2b/1ba house. Not only did Claudia M. Listen carefully to my issue, she also identified the specialty part that wasn’t listed on Pfister’s website, called her local rep to see if the individual part could be gotten and under warranty replacement, and arranged for me to pick up the parts the next day. I’m floored that was able to receive such comprehensive customer service in the retail world we find ourselves in. Needless to say, it’s a day and a half later and my shower is as good as new and I’ll be back for any more bathroom or kitchen needs.
- BBbklynrisaJul 6, 20225.0Chuck at Monark has been very helpful with our large appliance purchase. It is still in progress (items not yet received as I just placed the order), but so far the experience has been wonderful. Highly recommend.
- DKDina KashouSep 20, 20181.0NO NO NO RUNAWAY! I swear to God this place can't even be a legitimate business the way these idiots "run" this place. I ordered a stove on June 16th, put 50% down. Long story short-today is September 20th and after calling and emailing for the last 3 weeks almost daily and getting no response, I had to physically walk in there and demand that they give me my 3,600 down payment back. After finally getting a delivery date (because I let the phone ring forever and dialed every extension until I got a live person) I stayed home all day and nobody showed up. And then they had the nerve to tell me that they did show up (despite the fact that I was home the entire day and nobody called or touched my doorbell). When I called to inquire why they didn't show up, nobody called me back. They are liars, they are cheaters, they are incompetent idiots. Do not, I repeat, do not patronize this business.
- JSJennifer Robin SunOct 18, 20173.0I placed a 50% downpayment on 6/30 for an entire kitchen and received a call on 10/18 that they may not have half the appliances ready for my 11/3 installation. They cannot explain why the order isn't ready in four months. I would not go back to them again. Update 11/15 They came through for me in the end but it would have been better to never have received the call in the first place.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home in San Rafael offer?
Ferguson Home offers a wide selection of bath, kitchen, lighting products, and appliances from renowned brands for home building and renovation projects.
What are the store hours for Ferguson Home in San Rafael?
Ferguson Home is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays and specified holidays.
How can I return an item I purchased from Ferguson Home?
You may initiate a return within 90 days of receipt via your account on Fergusonhome.com, provided the item is in resalable condition and meets return policy criteria. No restocking fee applies.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
How do I cancel an order with Ferguson Home?
You can cancel your order online shortly after placing it by logging into your account. If the cancel option is unavailable, contact customer service promptly.
Are there delivery or in-store pickup options available at Ferguson Home?
Ferguson Home does not offer delivery, same-day delivery, in-store, or curbside pickup at this location.
What nearby stores are located close to Ferguson Home in San Rafael?
Nearby stores include The Golf Mart, Sears Heating and Air Conditioning, Mattress Firm, Mercedes-Benz of Marin, and Monark Premium Appliance, among others.
Are there home improvement related businesses near Ferguson Home to assist with projects?
Yes, nearby businesses like Gilmans Kitchens and Baths and Sherwin-Williams offer kitchen and bath design and building supplies that complement Ferguson Home's products.
How can customers use nearby transit or landmarks to find Ferguson Home?
Ferguson Home is located at 530 Francisco Blvd W in San Rafael, near well-known stores such as The Golf Mart and Mattress Firm, which can help visitors orient themselves.
What local amenities can customers explore before or after visiting Ferguson Home?
Customers can visit nearby places like Alborz restaurant for dining or The Floor Store and Patioworld for additional furniture shopping.
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