Business Details
About
Clothing Alteration ServiceTailorNordstrom
We're offering safe Alterations services for your convenience. During your in-store Alterations appointment, you can expect a safe environment where a mask is provided to you. Alterations employees will also be staying safe in both a mask and gloves. We'll take precautions such as increased sanitization in fitting rooms. If you had alterations being completed before our store closures and your completed garments are ready for pickup, we'll reach out to coordinate complimentary shipping of items directly to you. If safe Contactless Curbside Pickup is available at your store, you can choose to pick up completed garments via this method or have them shipped to you.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Alterations at Nordstrom
130 Hillsdale Shopping Center, San Mateo, CA
94403, United States
Hours
Reviews
3.8
4 reviews
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1
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1 star
1
- ASAlexandra SmithApr 27, 20245.0Expensive, but for good reason. I’ve had several alterations made here and they always do an impeccable job.
- GMGabrielle MoskeyNov 6, 20225.0Only had to wait five minutes as a walk in customer. Had a zipper problem which couldn't be fixed, but the lady added a zipper stopper for free while I was there, which was very helpful. Very nice, and didn't even charge me 'cause it was such a small service! FYI, I had trouble finding alternations when I first arrived, just go to the order pickup counter on the second floor.
- ANAmanda NavarroJul 15, 20211.0I am honestly stunned by the customer experience that I just had at this location. I made what I knew would be an expensive appointment to alter two bridesmaid dresses, purchased elsewhere. After an already tense fitting by the seamstress, who seemed upset with every movement I made, I was rang up by a separate cashier who, understandably, was uncertain at the price I was about to pay. I assured her that it was probably correct, given that I had been quoted $188 for the first dress alone. Regardless, she went to check with the seamstress, which I can appreciate. What I can NOT appreciate was that the seamstress deemed it appropriate to round on me and yell, (literally, yell), "My friend, you had TWO dresses!" I was so shocked and embarrassed that I had to take time to settle down in my car before I left the store. I have never felt so attacked by a person in a customer service role, and to reiterate, I had NO question over the price. The entire experience was just a mess because once that incident blew over, I was then rang up for a full $126 dollars MORE than the original price I was given for the two dresses. At this point, I did question the price, I'll be honest with you. The cashier told me that this extra $126 was "taxes and fees". Once I explained that sales tax is 9% and this was a full 25% more than the original total, the seamstress now rounded on the cashier, making matters even worse and exclaiming, "What did you do?!!!" ...That situation was, of course, remedied, and I ended up paying the correct amount. But again, I cannot fathom how the behavior from this seamstress is allowed from a company as reputable as Nordstrom. I'll be saving myself and the other employees the public ridicule next time and going ANYWHERE else.
- JTJulian ToedterAug 24, 20194.0Friendly, helpful and fast
Frequently Asked Questions About Alterations at Nordstrom
What alteration services does Alterations at Nordstrom Hillsdale Shopping Center offer?
We provide hemming, tailoring of suits, and adjustments for special occasion dresses with precision and care.
Where is Alterations at Nordstrom located?
We are located at 130 Hillsdale Shopping Center, Suite A, San Mateo, CA 94403.
What are your store hours?
We are open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
Do I need to make an appointment for alterations?
Appointments are not required, but you can book online if you prefer.
What payment methods are accepted at Alterations at Nordstrom?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How does Alterations at Nordstrom ensure a safe environment during the COVID-19 pandemic?
Masks are provided and worn by employees, fittings rooms are sanitized frequently, and contactless curbside pickup or complimentary shipping is available for completed garments.
Can I pick up my altered garments with contactless service?
Yes, contactless curbside pickup is available or you can opt to have your items shipped directly to you at no extra cost.
What nearby dining options are available if I visit Alterations at Nordstrom?
Nearby dining includes Marketplace Café, Nordstrom Espresso Bar, and California Pizza Kitchen, great for a meal or coffee before or after your visit.
Are there any nearby stores where I can shop for clothing and accessories?
Yes, nearby stores include Indashpc for men's clothing, Tumi for luggage, and Barcelino Per Donna Hillsdale for women's clothing and t-shirts.
How can I access Alterations at Nordstrom using public transit or nearby landmarks?
We are located inside Hillsdale Shopping Center, a popular shopping destination, near LensCrafters and Nordstrom Espresso Bar, making us easy to find while exploring local shops.