Brand Certified
Lowe's Home Improvement
3.7(2610 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
775 Ridder Park Drive, San Jose, CA
95131, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(408) 518-4165
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CA-San-Jose/2790
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in San Jose, CA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.7
2,610 reviews
5 stars
1,181
4 stars
605
3 stars
230
2 stars
134
1 star
460
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of assistance, and unhelpful management.
Product Issues
Customers reported problems with defective products and difficulties with returns, particularly regarding appliances and clearance items.
Store Experience
While some customers appreciated the cleanliness and organization of the store, many expressed frustration over long wait times for assistance and inconsistent pricing.
Positive Staff Interactions
A few reviews noted exceptional service from specific employees, indicating that while experiences vary, there are staff members who provide helpful and friendly service.
- KZKay ZeeFeb 21, 20261.0Partially delivered my items. Terrible customer service. Improperly refunded me. Won’t pick up the phone. Just horrible horrible people.
- IUIvan UrquidezFeb 19, 20265.0Todo perfecto las instalaciones muy limpias y su iluminación excelente, mucha variedad de muy buenos productos
- WRWilson RuizFeb 16, 20265.0Excelente servicio y precios muy buenos todo lo que necesite ahi lo encontre.
- NNNFeb 15, 20261.0We’ve had an extremely frustrating experience with Lowe’s on Brokaw, and I’m at a loss trying to get this resolved. We began a kitchen project with the Brokaw store after a flood, and the process has been a nightmare from start to finish. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. On top of that, we were provided with three appliances that were incorrectly scoped. We’ve attempted several times to return them, but keep getting the runaround. No one at the store is willing to take ownership of the issue. I also contacted customer service today and did not receive any meaningful assistance. At this point, I am requesting a call from the district manager for the Brokaw store to address this situation and help bring it to a resolution. 2.19.25 We spoke to the number you folks mentioned and they have zero resolutions for us. Please get this resolved asap. We have 5k of appliances incorrectly scoped that is LOWES fault. Your return policy isn’t our problem.
- OPOrijit PanditFeb 15, 20261.0Extremely disappointed with the lack of professionalism and basic policy knowledge at this location. I purchased a Harbor Breeze Lochwood fan in early January, and after installation, discovered it was mechanically defective. Before coming in, I called the support number listed on the manual. The representative explicitly stated that because the unit was defective, I could exchange it at the store-even after I confirmed with them that it was a clearance item. Despite this, the manager, Rosa, was incredibly rude and dismissive. She flatly refused the exchange, claiming "clearance items cannot be returned," which is false for defective merchandise under Lowe’s 90-day policy. To make matters worse, as I was walking away, I could hear her laughing with a colleague about the interaction. Being mocked by management for trying to exchange a broken product is unacceptable. Avoid this location if you value professional service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Jose?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, outdoor furniture, gardening equipment, and more at Lowe's Home Improvement in San Jose.
What are the store hours for Lowe's Home Improvement in San Jose?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary and the store is closed on Thanksgiving and Christmas.
Does Lowe's provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which major brands does Lowe's Home Improvement carry?
Lowe's carries major brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, and many others.
How can I find out if my online order is ready for pickup at Lowe's?
You'll receive an email with pickup instructions and the store location when your order is ready to be picked up during store hours. Bring your order confirmation email or number and a photo ID for verification.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts various forms of payment including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby stores or services I can visit in the area around Lowe's San Jose?
Nearby you can find services like Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, Sprouts Farmers Market for groceries, and Ross Dress for Less for clothing shopping, making it convenient to run multiple errands in one trip.
How can I travel to Lowe's Home Improvement using local transportation or car rental services nearby?
Hertz car rental agency is located close to Lowe's, offering convenient options if you need a rental car. Public transportation options in the area can help you reach Lowe's as well.
Is there a place nearby to relax or engage in recreation after shopping at Lowe's?
You can visit Xplore Yoga San Jose nearby for a yoga session to relax and unwind after your shopping trip to Lowe's Home Improvement.
Does Lowe's Home Improvement offer installation services for the products they sell?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, blinds, doors, and more to help with your home improvement projects.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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