Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in San Jose, CA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,357 reviews
5 stars
1,078
4 stars
579
3 stars
213
2 stars
108
1 star
379
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, inefficient communication, and unhelpful management.
Product Issues
Customers experienced problems with product availability, incorrect orders, and issues with returns and warranties.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.
Staff Helpfulness
While many customers reported helpful staff, there were also complaints about employees being unavailable or unresponsive.
Checkout Experience
Several reviews mentioned issues at checkout, including incorrect pricing and long wait times.
- VMVik MatusJan 5, 20263.0delivery service was terrible.
- SSSashaDec 30, 20251.0The staff is rude, they have no respect for customers and lack proper communication skills.
- LBLindsey BogachusDec 29, 20251.0I used Lowe's for a custom cabinet installation - big mistake! The entire process was absolutely horrible. The communication is highly inefficient, terrible customer service, Lowe's is disorganized, they don't stand behind their contracts, the Lowe's employees don't know what they are doing, etc. I could go on and on with all the Lowe's fails. Do not use the cabinet installation service at Lowe's unless you want endless headaches, delays, and incorrect product being delivered. My project was completed almost a month ago and I just recently got a notification about additional product that had been shipped to a store for pickup for some reason - Lowe's has no idea how to manage an installation project. Seriously - do anything but the Lowe's installation services. The one bright spot- the contractors who actually showed up to do the installation did a fine job. I am hoping this review will prevent others from going through what I went through.
- RWRicky WalkerDec 28, 20251.0Refused to return a broken item as it was "seasonal" and no one showed up to unlock the socket set i was attempting to purchase. Just go to Depot.
- AFAlfredo FloresDec 23, 20255.0Everyone is so friendly. I like the pickup - check in area.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Jose?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, tools, outdoor furniture, gardening equipment, and more at Lowe's Home Improvement in San Jose.
What are the store hours for Lowe's Home Improvement in San Jose?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary and the store is closed on Thanksgiving and Christmas.
Does Lowe's provide pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which major brands does Lowe's Home Improvement carry?
Lowe's carries major brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, and many others.
How can I find out if my online order is ready for pickup at Lowe's?
You'll receive an email with pickup instructions and the store location when your order is ready to be picked up during store hours. Bring your order confirmation email or number and a photo ID for verification.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts various forms of payment including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby stores or services I can visit in the area around Lowe's San Jose?
Nearby you can find services like Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, Sprouts Farmers Market for groceries, and Ross Dress for Less for clothing shopping, making it convenient to run multiple errands in one trip.
How can I travel to Lowe's Home Improvement using local transportation or car rental services nearby?
Hertz car rental agency is located close to Lowe's, offering convenient options if you need a rental car. Public transportation options in the area can help you reach Lowe's as well.
Is there a place nearby to relax or engage in recreation after shopping at Lowe's?
You can visit Xplore Yoga San Jose nearby for a yoga session to relax and unwind after your shopping trip to Lowe's Home Improvement.
Does Lowe's Home Improvement offer installation services for the products they sell?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, blinds, doors, and more to help with your home improvement projects.