Brand Certified
Lowe's Home Improvement
3.8(2643 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5550 Cottle Road, San Jose, CA
95123, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(408) 705-9900
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/CA-San-Jose/1756
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in San Jose, CA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.8
2,643 reviews
5 stars
1,242
4 stars
586
3 stars
288
2 stars
152
1 star
375
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with many customers experiencing long wait times for assistance and unhelpful staff.
Product Availability
While some customers appreciated the variety of products available, others reported issues with online orders and stock discrepancies.
Staff Behavior
Several reviews mentioned rude or dismissive behavior from staff, leading to negative customer experiences.
Store Organization
The store was noted for being clean and organized, but customers often struggled to find help when needed.
Mixed Experiences
Some customers had positive interactions with specific employees, indicating that service quality may vary significantly by staff member.
- IUIvan UrquidezFeb 19, 20265.0Excelente simplemente Excelente
- DTDave TFeb 8, 20261.0Lost my business - unbelievably disorganized. Said had 11 units available and nothing there - finally picked another one and get to register and the person is like - you Have to take a picture so I go back and take a picture and he’s like that’s a different unit. Oh my gosh - showed him the unit matched just to find it was in the wrong place - put it back and walked out - you lost a sale.
- JZJiadi ZhuFeb 2, 20261.0Extremely poor customer service. Asked three staffs and requested service help for 15 minutes. But no one help
- CPCP-AT Pham-TranJan 25, 20265.0Large home improvement store in the Santa Teresa area. Good selection of products for home repairs and construction, especially for DIY projects.
- UBUnko BeeJan 11, 20261.0Got a washer installed. They didn't install correctly. Started leaking. The customer service to fix the issues is the absolute worst
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website