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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in San Jose, CA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,368 reviews
5 stars
1,108
4 stars
558
3 stars
261
2 stars
132
1 star
309
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times for assistance, rude staff interactions, and unhelpful responses from management.
Product Availability
Customers frequently reported issues with product availability and order fulfillment, including incorrect items being delivered and difficulties in finding items in-store.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, many expressed frustration over the lack of staff presence and assistance when needed.
Store Organization
Several reviews mentioned that the store was well-organized and clean, but this was often overshadowed by the negative experiences related to customer service.
- UBUnko Bee2 days ago1.0Got a washer installed. They didn't install correctly. Started leaking. The customer service to fix the issues is the absolute worst
- PBPaul BryanJan 1, 20265.0Good place for all your home decor needs and more. The staff were also very friendly.
- PPPD_AraDec 24, 20251.0Disappointing Experience at Lowe's - Poor Customer Service I'm extremely disappointed with my recent visit to Lowe's. At 8:15 p.m., I approached an employee to cut some wood, but he denied service, citing it was close to his lunch time 😒. I waited 40 minutes, thinking he'd be available after. When I asked again, he claimed the wood size was too small. The next day, I went back at a different time, and the same employee said they don't cut wood after 7:30 p.m. 🤦♂️ Why wasn't this policy clear the night before? Lowe's, revisit your staff training to ensure customers aren't turned away due to inconsistent service.
- JNJonathan NguyenDec 24, 20255.0Santiago helped us out with the lumber today. Super friendly, amazing worker thanks to him our project finished smoothly. Thank you 🙏🙏
- MYMehmet YilmazDec 11, 20251.0If I could give ZERO stars, I would. This has been the worst customer service experience I’ve ever had with any home improvement store. I paid for a next-day delivery for very specific waterproofing materials. Lowe’s took my money, promised delivery, and then never showed up. No call. No email. No update. Nothing. Because of their failure, five workers stood around all day, unable to work. I paid $1,500 out of my own pocket for wasted labor. I had to drive across the city to pick up the materials myself and even pay another delivery fee just to keep my project alive. When I contacted Lowe’s, all I got were excuses, delays, and empty promises. They admitted their mistake, but still refused to issue the refund. The level of negligence is unbelievable. They easily eat my money without providing the service. No accountability. No professionalism. No respect for customers’ time or money. Avoid this store if you value your schedule, your sanity, or your wallet.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Jose?
You can find appliances, bathroom and kitchen supplies, building materials, flooring, lighting, tools, outdoor furniture, gardening equipment, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in San Jose?
Lowe's San Jose is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will be sent if there are changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any special services or installations offered by Lowe's San Jose?
Yes, Lowe's offers installation services for appliances, flooring, cabinets, doors, windows, HVAC systems, and more.
Where can I find Lowe's Home Improvement in San Jose?
The store is located at 5550 Cottle Road, San Jose, CA 95123.
What are some nearby places I can visit around Lowe's Home Improvement store?
Nearby you can find Tacos El Pollo y El Pollito for Mexican food, Starbucks for coffee, and Monterey Plaza shopping center for shopping.
Are there locksmith services close to Lowe's Home Improvement in San Jose?
Yes, minuteKEY, Minute Key, and Hiro Locksmith are nearby and can assist with key and locksmith needs.
What dining options are near Lowe's Home Improvement for a quick meal or snack?
You have several choices such as McDonald's, Taco Bell, Tacos El Pollo y El Pollito, and Holder's Country Inn nearby for fast food or casual dining.