La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Mixed feedback on customer service; while some praised helpful and knowledgeable staff, others reported poor communication and unresponsive management.
Product Quality
Customers expressed dissatisfaction with product durability and quality, citing issues with recliners and delays in repairs.
Sales Experience
Many customers had positive experiences with sales staff, highlighting their helpfulness and product knowledge, though some felt pressured or misled about pricing.
Delivery Issues
Numerous complaints about long delivery times and lack of communication regarding order status.
PG
Prateek Goyal
Jan 29, 2025
1.0
After 1 month of usage side of back rest broke, they promised at time of buying repair will be done for any damage within a year of it, the customer care is unsatisfactory and its been nearly 2 months now and it is not fixed.
Pathetic product pathetic customer service
CS
Charlie Sheets
Jan 26, 2020
5.0
I came in expecting to simply browse around by myself, but I was helped by Alex who was just the nicest! His manager Nancy (and also store manager) came by to add additional help, and I found the perfect couch! Totally unexpected but they were both extremely helpful! Great place, and service all around.
MR
milli r
Nov 5, 2018
5.0
Dana was superb!! She was very nice and well informed. We never felt pressure to buy anything or to rush. I feel we picked the right items for our house. Thank you Dana!
Frequently Asked Questions About La-Z-Boy San Jose
What types of furniture does La-Z-Boy San Jose offer?
La-Z-Boy San Jose offers a wide range of furniture including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, sleepers, and home accessories.
What are the operating hours for La-Z-Boy San Jose?
La-Z-Boy San Jose is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does La-Z-Boy San Jose offer delivery services for their furniture?
Yes, La-Z-Boy San Jose offers delivery services for their furniture products.
Is proof of COVID-19 vaccination required to visit La-Z-Boy San Jose?
No, proof of vaccination is not required to visit La-Z-Boy San Jose.
What payment options are accepted at La-Z-Boy San Jose?
La-Z-Boy San Jose accepts American Express, Discover, MasterCard, and Visa for payments.
Does La-Z-Boy San Jose provide any design services?
Yes, La-Z-Boy San Jose offers in-home design services to help customers create their ideal home look.
Where is La-Z-Boy San Jose located?
La-Z-Boy San Jose is located at 3529 Stevens Creek Blvd, San Jose, CA 95117, United States.
Which nearby furniture stores are close to La-Z-Boy San Jose?
Nearby furniture stores include La-Z-Boy Furniture Galleries, LA-Z-Boy Furniture, and Home Life Furnishings, which offer additional options for home furniture shopping.
Are there any car rental agencies near La-Z-Boy San Jose for easy transportation?
Yes, Hertz - Stevens Creek Box Truck Rentals and Hertz Rent A Car are nearby car rental agencies, providing convenient transportation options for customers visiting La-Z-Boy San Jose.
What other services or amenities can customers explore near La-Z-Boy San Jose?
Customers can also visit nearby places such as Jiffy Lube for automotive repair, 7-Eleven for convenience needs, and Western Union for financial services during their trip to La-Z-Boy San Jose.