Calico

Reviews

• JB

  Jennifer Basiji

  Oct 21, 2022
  4.0
  I've been going to Calico for years. Their prices have increased a lot over the span of time, but they are professional and have a nice selection of fabrics, furniture and advisors.
• MA

  Michael L. Atkinson

  Mar 31, 2015
  3.0
  Well, store-wise the experience was great. They are very knowledgable and helpful. But, that's where it stops. While I understand Calico isn't a delivery company, they should do more to manage that all-important part of the sales process. We waited the usual 8 weeks for a custom sofa and when it was delivered, the movers broke the leg before it even got to our elevator. I actually pointed out the missing and leg and handed a very broken leg to the surprised mover. "Oops" was all he could muster. They took it back to the truck and I called Calico. They had to manufacture another leg and have it repaired locally. Notice I said "repair" of a custom sofa before we even received it. Three more weeks and we agreed to a set delivery time. It's already an hour late. So, I had to call Calico to get a status. They should be better at managing this. The driver called and said he is 20-30 min away. I changed my plans for the first ill-fated delivery and scheduled time off for this delivery and I this is inconvenient. On the positive side (the sofa is still not here, so I can't say with any certainly if this will be a successful delivery) they did a great job re-upholstering an antique chair. We picked that up ourselves. I also asked for a discount for my inconvenience and the fact that we paid full price for a custom sofa and it needed repairs before we accepted delivery. They did grant a 5% discount but I had to ask.

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