Artificial Turf Express

Reviews

• VY

  Vivian Yuan

  Aug 22, 2024
  1.0
  I made a purchase at Artificial Turf Express totaling $6,422.70. Shortly after, within two hours of making the purchase, I decided to cancel the order. The turf I purchased was never picked up, and the cancellation was made well before any processing or shipping could have occurred. However, upon canceling the order, Artificial Turf Express charged me a 20% restocking fee amounting to $1,284.54. At no point during the transaction was I informed about any restocking fee, either verbally or in writing. There were also no visible signs in the store that indicated the existence of such a fee. I find this charge to be unfair and deceptive. The merchant failed to disclose this critical piece of information before completing the transaction, which is not only unethical but also potentially illegal under consumer protection laws. I respectfully request that the BBB assist in resolving this issue by asking Artificial Turf Express to refund the $1,284.54 restocking fee. I believe that other customers should be aware of this practice, and I would like to ensure that the merchant adheres to proper business practices in the future.
• ED

  Enoc Delgado

  Apr 16, 2022
  5.0
  Open to the public great prices good quality and fast service 👌
• BB

  Ben Bayliss

  Mar 31, 2021
  5.0
  Really good service from Gregg who patiently talked me through the product range and what to look out for. Plenty of samples to take home and compare. They also referred me to 3 landscapers they trusted and said would do a good job which was really helpful to then get and compare quotes. Quality of the turf is awesome. Very happy customer and I won't even bother looking anywhere else next time!
• BS

  Brad Sitton

  Mar 2, 2021
  5.0
  This is my second time buying here. I feel like they did an excellent job in helping me make a informed decision on exactly which products will be best for my application.
• SG

  Silvia Del Gusto

  Feb 3, 2021
  5.0
  Very professional!