Room & Board

Reviews

• EE

  Evan

  Mar 14, 2026
  5.0
  American size furniture store. Good quality + excellent after-sales services.
• MM

  melanie

  Mar 5, 2026
  5.0
  This review is long overdue. As we were planning a move that we decided we wanted some high quality new living room, kitchen, dining room and some other chairs for, it was an overwhelming task to do online and furniture stores are farer and fewer between. We knew we wanted an "upgrade" to our prior purchases, mostly from Ikea, Living Spaces, and the only furnitue places we found in our budget San Jose last time around (discount). We had an excellent hand-me-down couch from Room and Board however, so after reading a lot of online reviews we decided to give them a look in-person while in the city for a game. What was helpful was I had created an online account and placed the items we were interested in to different favorites or "rooms" already. Once we arrived and wandered around a bit, finding some of the items we sat down to discuss. Unbeknownst to us there was a sales associate/designer sitting near us. She offered to help us find what we were looking for. She proceeded to spend 2 hours with us helping us find the items, choose the fabrics, and suggest pillow accessories. Jo-Antoinette was SO HELPFUL. Honestly this was the best furniture shopping experience we have ever had. The store has huge amounts of all of their fabrics in yardage and she carried them to the floor pieces and tucked them in so we could see how the ones we liked looked in the fabrics we were thinking of. She sent us home with sample pieces that are still helpful to this day as we choose accessories and window treatments. And we didn't even make a purchase that day. She offered no pressure. We were buying a new home that was unfinished and not slated to be for 4-6 more months but it was further from SF so we wanted to do our recon while still in the Bay Area. She also helped to add our decisions to the "rooms" in my online account for easy ordering later. Once settled in to our new temporarily home for the last few months we were able to make our purchase and then set delivery once we had a move-in date. The magic didn't stop there. They delivered to our home, unboxed, set up, moved around, and removed all trash. Four months later we are still enjoying our new furniture - it has not disappointed. They only cautionary tale I have is that once you place an order of an item from your saved "rooms" it disappears. So if you are like me, make note first on your fabric samples which item was going to which room. I mixed up two sets of pieces and didn't realize it until after the delivery people had left so we had to switch some heavy arm chairs upstairs/downstairs. I had made a note from memory as soon as i saw they disappeared from my saved list but apparently had mixed two up. I highly recommend going to this Room & Board in person, and connecting with Jo-Antoinette.
• EN

  Emillie N

  Jan 7, 2026
  5.0
  This local store made our furniture purchases so easy and comfortable. All of the staff were kind, helpful, and incredibly patient. They let us take large fabric samples home to lay them out and really take our time deciding. Even though we needed plenty of time to make our choices, no one rushed us or pushed their own names for commission. A truly pleasant and stress-free experience.
• CR

  Cindi Reed

  Jan 6, 2026
  5.0
  Extremely helpful staff that answer all of your questions without pressuring you to buy.

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