Roche Bobois

Reviews

• JS

  Judy Savares

  Jan 17, 2026
  1.0
  I had very high expectations when I purchased the Serpentine table from Roche Bobois, given the reputation and premium price of their products. Unfortunately, my experience has been nothing but disappointing. The table had issues from the beginning, and despite reaching out multiple times, my concerns were never properly resolved. Even after escalating to the manager, the situation remained unresolved — leaving me feeling frustrated, ignored, and regretful of such a significant purchase. For a brand that prides itself on luxury design and quality, I expected accountability and customer care. Instead, I was left with stress and disappointment. When you invest at this level, you expect not only a well-crafted product but also reliable service and support — neither of which I received. Sadly, I cannot recommend Roche Bobois based on my experience. If you’re considering a purchase, be aware that once they have your money, the follow-through and support may not live up to the brand’s image.
• MS

  Mischa Stephens

  May 1, 2022
  4.0
  Beautiful furniture. But nothing is ready before 6-7 months minimum, because everything is made to order
• CF

  Cheryl Fong

  Sep 26, 2021
  3.0
  Exquisite pieces of art that harmonizes form and function. A place to aquire furniture that boasts craftsmanship and uniqueness. Waited 6 months for a lamp, and was not disappointed by the aesthetics of the product. Brady is a polite charismatic salesperson who's voice should be in a Western. It was a pleasure working with him through the process of purchasing and receiving my lamp. Unfortunately, it baffles me how the quality of customer service did not translate down the pipeline to the delivery aspect. When you're paying for a high quality item you'd expect the same treatment throughout. I enjoyed the lamp for a matter of weeks before it stopped functioning. The repair team came promptly as arranged by Brady but they could not identify the issue at my apartment. They had to bring it back for further inspection and "repair". When they were done, it was scheduled to be delivered to my door but instead I find it haphazardly stuffed into the building's mailroom. Cords tangled and the protection film didn't even cover the parts that mattered. Many things went wrong here, but importantly, 1. I'm shocked that a lamp made in Italy broke down in a matter of weeks. 2. They treated my $2K lamp like it was a piece of IKEA furniture. Roche Bobois is known for designer furniture but I'd stay away from anything that's electrical. I don't mind doing business again with Brady but I would absolutely hate to have the same delivery men and person who packed this lamp to handle any of my future purchases.
• SM

  Shane Mullen

  Jun 8, 2018
  5.0
  Wonderful showroom, great staff.