Roche Bobois

Reviews

• DV

  David Vespremi

  May 28, 2024
  5.0
  Alfredo at the warehouse went above and beyond in customer support - very much appreciated.
• CF

  Cheryl Fong

  Sep 26, 2021
  3.0
  Exquisite pieces of art that harmonizes form and function. A place to aquire furniture that boasts craftsmanship and uniqueness. Waited 6 months for a lamp, and was not disappointed by the aesthetics of the product. Brady is a polite charismatic salesperson who's voice should be in a Western. It was a pleasure working with him through the process of purchasing and receiving my lamp. Unfortunately, it baffles me how the quality of customer service did not translate down the pipeline to the delivery aspect. When you're paying for a high quality item you'd expect the same treatment throughout. I enjoyed the lamp for a matter of weeks before it stopped functioning. The repair team came promptly as arranged by Brady but they could not identify the issue at my apartment. They had to bring it back for further inspection and "repair". When they were done, it was scheduled to be delivered to my door but instead I find it haphazardly stuffed into the building's mailroom. Cords tangled and the protection film didn't even cover the parts that mattered. Many things went wrong here, but importantly, 1. I'm shocked that a lamp made in Italy broke down in a matter of weeks. 2. They treated my $2K lamp like it was a piece of IKEA furniture. Roche Bobois is known for designer furniture but I'd stay away from anything that's electrical. I don't mind doing business again with Brady but I would absolutely hate to have the same delivery men and person who packed this lamp to handle any of my future purchases.
• SP

  seb pochat

  Jun 14, 2019
  5.0
  High end luxurious furniture store. 🇨🇵

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