Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in San Francisco, CA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
491 Bayshore Boulevard, San Francisco, CA
94124, United States
Hours
Reviews
3.5
3,607 reviews
5 stars
1,368
4 stars
796
3 stars
492
2 stars
263
1 star
688
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing unhelpful or rude staff, long wait times, and unresolved issues.
Inventory Issues
Customers frequently reported discrepancies between online stock availability and actual in-store inventory, leading to frustration.
Delivery Problems
Several reviews detailed significant issues with delivery services, including missed appointments, lack of communication, and poor handling of items.
Mixed Staff Experiences
While some customers praised individual staff members for their helpfulness, many others reported negative interactions with employees, indicating inconsistency in service quality.
Store Condition
The store was noted for being well-organized and clean, but some customers mentioned a lack of adequate staffing.
- BBBethJan 6, 20263.0Some good plants but staff try and avoid you if you have a question. After going to this Lowes for 12 years, there was one time a staff member helped ring me up so I could use cash. He was friendly but the women who finished checking me out was not friendly and my being there seemed to bother her. I wonder if any man has been asked why he needs lumber? Been asked that multiple times which makes you feel uncomfortable. Maybe the culture there is rough because it seems like they don’t want to be there. Customers just need simple direction to locate items; or even better if someone has a service dog with them, show them because they can’t see easily.
- NMNic MDec 30, 20252.0This is the only large hardware store in the area, and it has issues. Almost every time I go here there is at least one thing on my shopping list that shows in stock at the store on the website but is nowhere to be found onsite. Driving to Colma or Daly City can be less of a headache if I have time and have a longer list.
- PLPrune and LeoDec 20, 20251.0Most inefficient and rude staff I have ever seen. Garbage customer service, garbage Christmas tree. Staff is just hanging out, chatting with each other, not helping anyone or doing anything.
- CRCatherine RosenwaldDec 16, 20251.0If only I could give negative stars for this place. Literally the worst customer service I have ever encountered in life. There’s so many employees but all the ones I have interacted with are completely incompetent. Truly don’t understand how this place is up and running.
- CCCurtis ChudeDec 14, 20251.0This is usually my go to home improvement store. But as of late, it’s been hard to even have the thought of coming here and just head to Ace or Home Depot. The service today for copying a key was nonexistent. I asked two associates to call someone to assist but after waiting 15 minutes, no one came. I only needed assistance since the key copy machine was out of stock on the key I needed. After another customer finished using the other key copy machine, that one at least had the basic metal keys available. I wish I hadn’t wasted so much time. I’ll likely visit for bigger projects, but might be a sign to just go to a local shop instead.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in San Francisco?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in San Francisco?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's in San Francisco offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any installation services provided by Lowe's?
Yes, Lowe's offers various installation services, including appliances, flooring, cabinets, doors, lighting, roofing, and more.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online for orders from Lowes.com or in-store with proof of purchase at the customer service desk.
Where is Lowe's Home Improvement located in San Francisco?
Lowe's is located at 491 Bayshore Boulevard, San Francisco, CA 94124.
What nearby places can I visit around Lowe's Home Improvement in San Francisco?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY and InstaFob for locksmith services, and San Pancho's Tacos for a quick Mexican meal.
How can nearby locksmith services like minuteKEY and InstaFob help me when visiting Lowe's?
If you need key or lock services while shopping at Lowe's, you can conveniently access nearby locksmiths like minuteKEY and InstaFob for quick key duplication or lock assistance.
Are there any entertainment options close to Lowe's in San Francisco for after shopping?
Yes, you can visit nearby venues like Space 550 for dance clubs and concerts, Sundance Saloon bar, or enjoy dance lessons at Salsa and Bachata at Dance Fridays – all located close to Lowe's.