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Extra Space Storage
Brand Certified

Extra Space Storage

4.8
(1615 reviews)

About

Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 1400 Folsom St in San Francisco, CA today! Our large selection of storage units, drive up access, drive up units, exceptional security, covered drive isles, covered loading bay, drive-in building, non climate controlled units available, parking spaces, elevator access, personal access hour, commercial tenants, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1400 Folsom St, San Francisco, CA
94103, United States

Hours

Reviews

4.8
1,615 reviews
5 stars
1,447
4 stars
79
3 stars
32
2 stars
20
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently praised for being friendly, helpful, and accommodating.

Pricing Issues

Many customers expressed frustration over unexpected price increases and hidden fees, feeling misled about initial rates.

Facility Condition

While the facility is generally clean and secure, some customers noted the need for modernization and reported issues like rat problems.

Accessibility

Customers appreciate the convenient location and parking, but some expressed dissatisfaction with limited access hours.
  • TW
    Ty Wilson
    Feb 24, 2026
    1.0
    Advertised one rate then raised the price after a few months of storing. Not a reasonable amount, either. Almost 100 dollars more. The notice was sent via mail so we didn’t receive it in time to inform them we’d like to cancel. Seems like a company operating in bad faith with scammy practices. Gross. Avoid the headache and look elsewhere
  • NC
    Norbert Castaneda
    Feb 20, 2026
    5.0
    Anne is awesome, Took the time to show me around and everything!
  • CY
    Can Yildirim
    Feb 3, 2026
    3.0
    rent went from $76 to $116 (52% increase) Even though they don't call it an introductory rate, It really is because it will very likely increase after ~3-4 months. they notify you ~30 days before the increase, 10 days notice is required to cancel while they are well within their right to increase rates with notice as per the contract, it feels bad and too consistent to be a genuine surprise to the business.
  • AS
    Adam Swig
    Jan 31, 2026
    5.0
    Was a great place for our organization to store our equipment , really enjoyed working with Anne the one thing I’ll miss! Thanks for keeping our stuff safe and dry , cheers.
  • SS
    Shelly Sasse
    Jan 29, 2026
    5.0
    Ann was very helpful and explained everything in detail. Very friendly and prompt service

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.

Brand Certified Facts from Extra Space Storage

Extra Space Storage partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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