Brand Certified
Extra Space Storage
4.8(1582 reviews)
Certified by Extra Space Storage • Mar 01, 2026
Business Details
190 Otis St, San Francisco, CA
94103, United States
Certified by Extra Space Storage • Mar 01, 2026
(415) 552-5751
Certified by Extra Space Storage • Mar 01, 2026
https://www.extraspace.com/storage/facilities/us/california/san_francisco/1000000610/?cid=org::ld::yext&utm_source=yext&utm_medium=referral&utm_campaign=org::ld::yext
Certified by Extra Space Storage • Mar 01, 2026
About
Certified by Extra Space Storage • Mar 01, 2026
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 190 Otis St in San Francisco, CA today! Our large selection of storage units, drive up access, drive up units, exceptional security, covered loading bay, drive-in building, non climate controlled units available, lifts available, parking spaces, elevator access, security access to your floor only, commercial tenants, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
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Location
Certified by Extra Space Storage • Mar 01, 2026
Hours
Certified by Extra Space Storage • Mar 01, 2026
Reviews
4.8
1,582 reviews
5 stars
1,472
4 stars
48
3 stars23
2 stars8
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, including Maile, Aimee, and Dean, received high praise for their friendliness, helpfulness, and professionalism, often going above and beyond to assist customers.
Facility Condition
The storage facility is noted for being clean, secure, and well-maintained, providing customers with peace of mind.
Reservation Issues
Several customers reported problems with the reservation process, including incorrect unit assignments and lack of transparency regarding unit specifications.
Pricing Concerns
Customers expressed dissatisfaction with significant rent increases after initial months, impacting their overall experience.
Parking Challenges
Limited parking availability was a common complaint, with some customers finding it difficult to navigate the area.
- TSTeag SJan 30, 20265.0Maile delivers outstanding customer service! She’s professional, friendly, and truly goes above and beyond. A pleasure to work with every time!
- LIL IJan 30, 20265.0Amazing staff!
- AMAidan MooreJan 12, 20265.0Amazing experience. Leti was soooo helpful while I was trying to coordinate movers she took care of everything for me. Would highly recommend.
- LALorena AvilaJan 12, 20265.0Maile was very helpful and speedy with my lease. She was very nice and gave me important tips for my new rental box.
- TMTim MDec 30, 20255.0Letty (Extra Space Storage Otis Street) went out of her way to help me move some of my stuff when I had an urgent need for it. She listened carefully to my situation and resolved it immediately. She was very empathetic, friendly and professional. I truly appreciate her willingness and patience to help. Kudos to Extra Space Storage for having her among their staff.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves San Francisco residents near Hayes Valley, Duboce Triangle, Somisspo, South of Market, Mission District, and The Castro.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located on Otis St between Mission St and Hwy 101.
Is Extra Space Storage close to any colleges?
Extra Space Storage is about 2.1 miles from University of San Francisco.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the operating hours for Extra Space Storage?
Extra Space Storage is open Monday through Saturday from 8:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 4:00 PM.
What types of storage units does Extra Space Storage offer?
They offer a large selection of storage units including drive-up access, indoor units, non-climate controlled units, and units suitable for commercial use.
Where is Extra Space Storage located?
It is located at 190 Otis St, San Francisco, CA 94103, between Mission St and Hwy 101.
Can I buy packing and moving supplies at Extra Space Storage?
Yes, they offer a variety of moving and packing supplies, including boxes, available for purchase online and at their facility.
Does Extra Space Storage provide carts or dollies to help move items?
Yes, push carts are available at this facility. If you need one, the on-site manager will be happy to assist you.
What payment options are accepted at Extra Space Storage?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Are there any nearby public services that could be convenient when visiting Extra Space Storage?
Yes, the San Francisco Human Services Department and San Francisco Human Services Agency are nearby, which might be helpful if you need additional social or government services.
What are some nearby places to visit before or after storing items at Extra Space Storage?
Nearby you can visit Woodward's Garden for dining, The Crafty Fox Ale House for a gastropub experience, or explore the SoMa West Skatepark and Under the Bridge Skatepark for outdoor activities.
Is Extra Space Storage close to colleges or universities?
Yes, it is about 2.1 miles from the University of San Francisco, which may be useful for students needing storage solutions.
How can I find Extra Space Storage online or on social media?
You can visit their website or follow them on LinkedIn, Pinterest, TikTok, YouTube, Facebook, Instagram, and Twitter using the handle 'extraspace'.
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