Business Details
About
Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 190 Otis St in San Francisco, CA today! Our large selection of storage units, drive up access, drive up units, exceptional security, covered loading bay, drive-in building, non climate controlled units available, lifts available, parking spaces, elevator access, security access to your floor only, commercial tenants, solar site, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
1,648 reviews
5 stars
1,532
4 stars
50
3 stars
25
2 stars9
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are consistently praised for being friendly, helpful, and accommodating, with specific mentions of Aimee, Maile, and Dean providing exceptional service.
Facility Condition
The storage facility is noted for being clean, secure, and well-maintained, contributing to a positive customer experience.
Reservation Issues
Some customers experienced problems with the reservation process, including incorrect unit assignments and lack of transparency regarding unit specifications.
Parking Challenges
Limited parking availability has been a recurring concern, especially due to recent construction changes affecting access.
Price Increases
Customers have reported significant rent increases after initial months, leading to dissatisfaction with pricing transparency.
- WMWaller MarcelDec 31, 20255.0I had a smooth experience at Extra Space Storage on Otis Street. The facility feels clean and well kept with secure gates and bright lighting that gave me peace of mind. The staff were friendly and took time to explain the unit options so I picked the right size for my needs. Access to the storage area was easy and the drive up space made loading and unloading simple. Prices were fair for San Francisco and the whole visit was quick and stress free. I would use this storage location again.
- TMTim MDec 30, 20255.0Letty (Extra Space Storage Otis Street) went out of her way to help me move some of my stuff when I had an urgent need for it. She listened carefully to my situation and resolved it immediately. She was very empathetic, friendly and professional. I truly appreciate her willingness and patience to help. Kudos to Extra Space Storage for having her among their staff.
- AAAl Hearn (Alhearn1)Dec 24, 20254.0Limited parking... Went there to pay for unit no cash accepted where other sites do.
- RBRakhi BhowmickDec 21, 20253.0I’m giving 3 stars because the staff on site were polite, but the call and online reservation process set me up incorrectly. I reserved the unit based on what I was told over the phone and online, only to find out after arrival that the space was on the top floor with a low ceiling and very tight hallways. Because of the ceiling height and narrow access, my couch would not fit. My options were to either rent an additional unit on another floor just to store one couch or hire movers again to move everything out—both of which would have cost more than the couch was worth. In the end, I asked the movers to take the couch and try to find it a new home, which was disappointing since it was in good condition. This situation could have been avoided with clearer guidance upfront about ceiling height, hallway clearance, and furniture fit. The facility itself is fine, but the reservation process needs to be more accurate and transparent.
- RLRebeca Garcia LozanoDec 15, 20255.0AIMEE was great !!! Throughly explained everything , was very kind and patient. She showed me a few spaces. HIGHLY RECOMMEND!!! GO SEE AIMEE !!!!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves San Francisco residents near Hayes Valley, Duboce Triangle, Somisspo, South of Market, Mission District, and The Castro.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located on Otis St between Mission St and Hwy 101.
Is Extra Space Storage close to any colleges?
Extra Space Storage is about 2.1 miles from University of San Francisco.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the operating hours for Extra Space Storage?
Extra Space Storage is open Monday through Saturday from 8:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 4:00 PM.
What types of storage units does Extra Space Storage offer?
They offer a large selection of storage units including drive-up access, indoor units, non-climate controlled units, and units suitable for commercial use.
Where is Extra Space Storage located?
It is located at 190 Otis St, San Francisco, CA 94103, between Mission St and Hwy 101.
Can I buy packing and moving supplies at Extra Space Storage?
Yes, they offer a variety of moving and packing supplies, including boxes, available for purchase online and at their facility.
Does Extra Space Storage provide carts or dollies to help move items?
Yes, push carts are available at this facility. If you need one, the on-site manager will be happy to assist you.
What payment options are accepted at Extra Space Storage?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Are there any nearby public services that could be convenient when visiting Extra Space Storage?
Yes, the San Francisco Human Services Department and San Francisco Human Services Agency are nearby, which might be helpful if you need additional social or government services.
What are some nearby places to visit before or after storing items at Extra Space Storage?
Nearby you can visit Woodward's Garden for dining, The Crafty Fox Ale House for a gastropub experience, or explore the SoMa West Skatepark and Under the Bridge Skatepark for outdoor activities.
Is Extra Space Storage close to colleges or universities?
Yes, it is about 2.1 miles from the University of San Francisco, which may be useful for students needing storage solutions.
How can I find Extra Space Storage online or on social media?
You can visit their website or follow them on LinkedIn, Pinterest, TikTok, YouTube, Facebook, Instagram, and Twitter using the handle 'extraspace'.