Pacific Sales Kitchen & Home San Dimas

Reviews

• JA

  Joe Aragon

  6 days ago
  5.0
  Joseph helped very much. He gained our confidence in making the right choices
• NL

  Nicki Lew

  Jan 3, 2026
  5.0
  Sebastian acknowledged our needs and found a replacement refrigerator, which will be delivered in less than a week. Kudos to Sebastian and Gabe. Their teamwork eliminated the wait time of 2 months!!!
• PC

  Phillip Castruita

  Dec 20, 2025
  5.0
  Joseph was extremely knowledgeable and helpful in selecting my kitchen plumbing purchases. He looked out for my best interest. I would highly recommend utilizing his services
• EA

  Elias A.

  Dec 20, 2025
  5.0
  We went into Pacific Kitchen, looking for a new dishwasher and range after comparing pricing at a number of other providers. We found the pricing to be not only competitive, but possibly superior. However what made us purchase was Antonio, who I would not call a sales person because he was truly an advisor, helping us find the exact units for our needs and budget. The installers were timely, professional, and courteous. We had a great experience overall and would highly recommend.
• OR

  Octavio Ramirez

  Dec 10, 2025
  1.0
  In September 2024, I purchased an entire Thor kitchen appliance package—including a refrigerator, range top, range hood, oven, and microwave—from Pacific Sales Kitchen & Home in San Dimas, California (a division of Best Buy). All appliances were installed and fully operational by November 2024. At the time of purchase, I was strongly encouraged to sign up for the Total Best Buy Membership because I was told it would provide warranty coverage for all my products. However, in October 2025—just over a year after installation—my refrigerator stopped working. When I contacted Pacific Sales to use the warranty I was sold, I was informed that I could *not* use the Best Buy warranty because the refrigerator was still under the manufacturer’s warranty. I was also told that I would not be able to use the Best Buy warranty until the manufacturer’s 2-year period expires, even though Best Buy only provides a total of 2 years of coverage. This makes no sense and leaves me effectively without the protection I was promised at the time of sale. I then contacted Thor for service, but they have been unable to locate the necessary replacement part. As of today, December 10, 2025, I have been without a working refrigerator since October. There is still no estimated timeframe for repair, and I am now being forced to consider purchasing a new refrigerator out of pocket. This situation is unacceptable. I paid for a full kitchen package and an extended warranty membership, yet I have been left without a functioning refrigerator for months, with no resolution in sight. I am seeking assistance from the BBB to help resolve this issue promptly.

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