Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress from this store?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames used in the U.S. Just ensure your frame offers a flat, solid, non-spring surface with adequate center support to avoid warranty issues.

Question 7

How are Tempur-Pedic mattresses delivered if I purchase them from this San Diego store?

Accepted Answer

Most mattresses, except the TEMPUR-Cloud, come with free White Glove delivery where the mattress is set up and packaging removed. The TEMPUR-Cloud ships compressed via UPS for self-setup and does not include old mattress removal.

Question 8

What are the differences between Medium and Medium Hybrid mattresses available at this Tempur-Pedic store?

Accepted Answer

Medium Hybrid mattresses combine TEMPUR® material with a 1000+ coil system, offering added bounce and a slightly softer feel compared to the all-foam Medium models, perfect for those who previously preferred spring mattresses.

Question 9

Does the Tempur-Pedic Flagship Store in San Diego offer customization for RV or boat mattresses?

Accepted Answer

Yes, the store offers custom mattress sizes for non-traditional locations like RVs, boats, and planes through an authorized partner. Customers should have their custom dimensions ready when ordering.

Question 10

Can I purchase replacement mattress covers at the Tempur-Pedic San Diego location?

Accepted Answer

Yes, replacement covers for mattresses with removable covers are available online or in-store. For older mattresses, store Sleep Guides can assist in finding the correct cover.

Question 11

What are the store hours for the Tempur-Pedic Flagship Store at Westfield UTC, San Diego?

Accepted Answer

The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 7:00 PM.

Question 12

What payment methods are accepted at the Tempur-Pedic Flagship Store?

Accepted Answer

They accept various payment options including American Express, Apple Pay, cash, check, Diners Club, Discover, financing, Mastercard, and Visa.

Question 13

Can I pick up my mattress directly from the Tempur-Pedic San Diego store?

Accepted Answer

Yes, the store offers both in-store pickup and delivery options for your convenience.

Question 14

What nearby stores can I visit along with the Tempur-Pedic Flagship Store at Westfield UTC?

Accepted Answer

You can visit nearby stores like Casper (mattress and furniture), Banana Republic (clothing), Brookstone (electronics), and Room & Board (furniture and home goods) all located at Westfield UTC, making it convenient for combined shopping trips.

Question 15

Are there dining options near the Tempur-Pedic Flagship Store at Westfield UTC?

Accepted Answer

Yes, nearby eateries include Paraná Empanadas Argentinas for empanadas, Wetzel's Pretzels for quick snacks, Oakberry Usa bakery and fast food, plus Red Robin Gourmet Burgers and Brews for sit-down meals.

Question 16

How can nearby transit or landmarks help me find the Tempur-Pedic Flagship Store in San Diego?

Accepted Answer

The store is located at 4525 La Jolla Village Drive, D15, near popular Westfield UTC shopping center landmarks like VinFast US and Tesla automotive dealers. These well-known locations can help you identify the area when visiting.

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