Ferguson Home

Reviews

• SW

  steve weber

  Apr 23, 2026
  1.0
  We bought a whole house worth of appliances from Ferguson about three or four years ago and we had numerous challenges with the service poor follow up mistakes, etc. For some reason I thought I’d try them again today cause I need to upgrade several appliances. I showed up at the showroom and began to experience the same poor service that I received last time. I barely got greeted, was told I would need to wait to even be able to talk to somebody. I immediately regretted giving them a second try and left. I’ll find somewhere else. This is a giant building with tons of employees and they wouldn’t even give me the time of day. I literally felt like I was a bother not a potential customer. This place is extremely poorly managed and has terrible service. Although I specifically came in to buy 4 appliances, I was so turned off by the lack of attention and service that I will literally go find somewhere else to make my purchases. Weak.
• CS

  Chris Smith

  Apr 20, 2026
  4.0
  Helpful staff. Best prices. Wide selection.
• AR

  Al Reyes

  Mar 10, 2026
  5.0
  Great selection for new and remodeling kitchen projects. The staff is very knowledgeable. Most products require shipping to the store or home but turn around time is 3 or 4 days.
• FF

  Farhad Farjood

  Feb 13, 2026
  1.0
  Worst Service. Not a single person showed up to ask what I was looking for. Waited 20 minutes. Not a peep. A complete ghost town. AVOID
• HL

  Heather Lee

  Jan 19, 2026
  5.0
  Where do I even start?! Before my huge remodel, I never really even heard about Ferguson, to be honest. But I knew that my contractor worked with them, so I wanted to work with them. I scheduled an appointment and met with Chuck at the showroom to try to narrow down all that I needed to purchase to remodel my kitchen and three bathrooms. I was super overwhelmed, but he was incredibly knowledgeable and was able to answer all of my questions. He also helped me create an account where I was able to select items from the site to section off into each area that I was remodeling. He has been a steady support for the entire 4.5 months of our remodel. He responds to emails quickly, is always positive, kind, and helpful. But it didn’t stop there – Johana was assigned to us to help schedule the large item deliveries. She was incredibly patient with us when we had occasional setbacks and needed to delay certain deliveries. She always responded quickly and made sure everything went smoothly. Every time I entered or called the showroom, the people at the front desk were always so helpful and once again kind. Even the live chat support was top-notch! Lastly, I had an issue with a product and I was lucky enough to have Jim the manager answer my phone call. He went above and beyond to help us when he really didn’t have to. We were humbled & blown away. I can say with complete confidence that anyone who is doing a remodel or just wants to buy anything for their home should go through Ferguson not only for the quality products, but their unmatched customer service. Everything we received and how we received it would never have happened like this anywhere else. We highly recommend!!!

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