Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
4525 La Jolla Village Drive, San Diego, CA
92122, United States
Hours
Reviews
5.0
764 reviews
5 stars
753
4 stars3
3 stars0
2 stars0
1 star8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, friendly, and patient, with many specific mentions of employees like Johnny, Tara, and Barry.
Product Knowledge
Reviewers highlighted the staff's ability to explain product features clearly and help customers find the right mattress or pillow for their needs.
Shopping Experience
Many customers reported a positive and pressure-free shopping experience, appreciating the time taken by staff to assist them without feeling rushed.
Delivery Issues
There was a mention of a delivery error that was promptly addressed by staff, showcasing their commitment to customer satisfaction.
Return Policy
Some customers expressed dissatisfaction with the return policy, noting that even unopened items could not be returned.
- JJJoy4 days ago5.0Johnny provided excellent service, very patient, professional, and efficient. He took the time to explain everything clearly and made the whole process smooth and easy. High quality service!
- BBBarely There Beauty BarJan 3, 20265.0We are very happy with our Tempur-Pedic mattress! Barry was fantastic in helping us choose the perfect mattress for our needs. Johnny made the checkout process smooth and ensured we had the best experience. Highly recommend their team and products!
- BCBrian CJan 2, 20265.0Johnny did a great job guiding me through the different options as well as his recommendation based on his personal experience. I had been dealing with neck pain and that has completely gone away since using my new Tempurpedic pillow.
- JAJohn ArmstrongDec 27, 20255.0Professional staff that let me take my time in the initial purchase and trying mattresses. Accommodated my upgrade request with the warranty was amazing. The best mattress. Excellent service.
- MMMatt MillerDec 14, 20255.0I just bought my third Tempurpedic mattress. I tried the others, but Tempurpedic is still my favorite. Johnny at the UTC store was a joy to deal with. He's a wealth of knowledge, friendly and cheerful, and not pushy at all. But here is the best part - my mattress was delivered after a few days. Johnny called me a couple days later and told me he double checks every delivery and he saw that I got the wrong one. I never would have known, but Johnny's care and diligence got me the right mattress. He followed up several times to make sure it got corrected. I bet 99% of people would have ignored the situation, but not Johnny and Tempurpedic. I can't say enough good things about both.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames used in the U.S. Just ensure your frame offers a flat, solid, non-spring surface with adequate center support to avoid warranty issues.
How are Tempur-Pedic mattresses delivered if I purchase them from this San Diego store?
Most mattresses, except the TEMPUR-Cloud, come with free White Glove delivery where the mattress is set up and packaging removed. The TEMPUR-Cloud ships compressed via UPS for self-setup and does not include old mattress removal.
What are the differences between Medium and Medium Hybrid mattresses available at this Tempur-Pedic store?
Medium Hybrid mattresses combine TEMPUR® material with a 1000+ coil system, offering added bounce and a slightly softer feel compared to the all-foam Medium models, perfect for those who previously preferred spring mattresses.
Does the Tempur-Pedic Flagship Store in San Diego offer customization for RV or boat mattresses?
Yes, the store offers custom mattress sizes for non-traditional locations like RVs, boats, and planes through an authorized partner. Customers should have their custom dimensions ready when ordering.
Can I purchase replacement mattress covers at the Tempur-Pedic San Diego location?
Yes, replacement covers for mattresses with removable covers are available online or in-store. For older mattresses, store Sleep Guides can assist in finding the correct cover.
What are the store hours for the Tempur-Pedic Flagship Store at Westfield UTC, San Diego?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 7:00 PM.
What payment methods are accepted at the Tempur-Pedic Flagship Store?
They accept various payment options including American Express, Apple Pay, cash, check, Diners Club, Discover, financing, Mastercard, and Visa.
Can I pick up my mattress directly from the Tempur-Pedic San Diego store?
Yes, the store offers both in-store pickup and delivery options for your convenience.
What nearby stores can I visit along with the Tempur-Pedic Flagship Store at Westfield UTC?
You can visit nearby stores like Casper (mattress and furniture), Banana Republic (clothing), Brookstone (electronics), and Room & Board (furniture and home goods) all located at Westfield UTC, making it convenient for combined shopping trips.
Are there dining options near the Tempur-Pedic Flagship Store at Westfield UTC?
Yes, nearby eateries include Paraná Empanadas Argentinas for empanadas, Wetzel's Pretzels for quick snacks, Oakberry Usa bakery and fast food, plus Red Robin Gourmet Burgers and Brews for sit-down meals.
How can nearby transit or landmarks help me find the Tempur-Pedic Flagship Store in San Diego?
The store is located at 4525 La Jolla Village Drive, D15, near popular Westfield UTC shopping center landmarks like VinFast US and Tesla automotive dealers. These well-known locations can help you identify the area when visiting.