Ortho Mattress

Reviews

• AL

  Ana Lorenzano

  4 days ago
  5.0
  This was the fastest that my boyfriend and I made a decision on a mattress after hunting for over a month. Great service and very friendly staff. Thank you, the pillows were a great help with deciding what mattress is best!
• AM

  Alan M

  Feb 16, 2026
  5.0
  I came to the La Mesa store and had great help by Justin who was extremely knowledgeable and patient. I tried Yawnder and Saatva showrooms and came back to Ortho and the Lansdowne mattress which was my favorite of so many options I tried, and chose to purchase with Justin at the Mission Valley store. He is so knowledgeable about the industry, different mattress construction types, is easy to work with, and I highly recommend him and supporting a local, family owned company!
• JB

  Jenny Bush

  Feb 8, 2026
  5.0
  Craig was very helpful
• TT

  trooplewis

  Feb 4, 2026
  1.0
  The Airloom mattress I bought there was awesome-until I used the adjustable base that they sold me. The mattress was the best for 20 months, then I had knee replacement surgery and actually got to use the adjustable mattress base that they sold me when I bought the mattress. Within one week the mattress sides collapsed, and it now givesme a backache, and I can't afford to spent $4000 on another one. In addition, I tried top get customer service to help, and they seemed optimistic until I told them that I had removed the identification tag (the one that says "to be removed by consumer only). At that point they just said sorry, goodbye. So my $4000 mattress lasted 20 months. It replaced a "Black" mattress that cost half as much and lasted 10 years. I even contacted Aireloom and they said, yeah, it's a known issue that the adjustable base can "expedite wear on an Aireloom mattress", but again no help because ours was a "floor model". So now I'm stuck with a mattress that makes my back sore and no help from Ortho or Aireloom.
• MR

  MarLa Rosenberg

  Dec 16, 2025
  5.0
  I went into Orthopedic Mattress to inquire about a repair on an adjustable base I needed repaired. Justin greeted us as soon as we walked in. As it turns out I was at the wrong store. However Justin was kind enough to guide me where to go. Actually it was Better than that! He suggested I call TemperPedic directly since that would be the quickest way for me to schedule a repair appointment. Justin was very informative about the TemperPedic warrantee. I really appreciated his advice since it will save me a great deal of time and energy. People are quick to complain- It’s important to recognize individuals who are sincerely Helpful & make a difference in some one’s day by simply be kind.

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