Many customers praised the staff for being knowledgeable, friendly, and helpful throughout the mattress purchasing process.
Product Quality
While some customers were satisfied with their mattresses, others reported issues with quality and durability, particularly with adjustable bases.
Sales Experience
Customers appreciated the no-pressure sales approach, with several mentioning that they felt well-informed and supported in their decisions.
Delivery Issues
There were multiple complaints regarding delivery delays and issues, including broken items during delivery and poor communication.
Return Policy Concerns
Several reviews highlighted dissatisfaction with the return policy, particularly regarding exchanges and warranty claims.
AL
Ana Lorenzano
4 days ago
5.0
This was the fastest that my boyfriend and I made a decision on a mattress after hunting for over a month. Great service and very friendly staff. Thank you, the pillows were a great help with deciding what mattress is best!
AM
Alan M
Feb 16, 2026
5.0
I came to the La Mesa store and had great help by Justin who was extremely knowledgeable and patient. I tried Yawnder and Saatva showrooms and came back to Ortho and the Lansdowne mattress which was my favorite of so many options I tried, and chose to purchase with Justin at the Mission Valley store. He is so knowledgeable about the industry, different mattress construction types, is easy to work with, and I highly recommend him and supporting a local, family owned company!
JB
Jenny Bush
Feb 8, 2026
5.0
Craig was very helpful
TT
trooplewis
Feb 4, 2026
1.0
The Airloom mattress I bought there was awesome-until I used the adjustable base that they sold me.
The mattress was the best for 20 months, then I had knee replacement surgery and actually got to use the adjustable mattress base that they sold me when I bought the mattress. Within one week the mattress sides collapsed, and it now givesme a backache, and I can't afford to spent $4000 on another one.
In addition, I tried top get customer service to help, and they seemed optimistic until I told them that I had removed the identification tag (the one that says "to be removed by consumer only). At that point they just said sorry, goodbye. So my $4000 mattress lasted 20 months. It replaced a "Black" mattress that cost half as much and lasted 10 years.
I even contacted Aireloom and they said, yeah, it's a known issue that the adjustable base can "expedite wear on an Aireloom mattress", but again no help because ours was a "floor model".
So now I'm stuck with a mattress that makes my back sore and no help from Ortho or Aireloom.
MR
MarLa Rosenberg
Dec 16, 2025
5.0
I went into Orthopedic Mattress to inquire about a repair on an adjustable base I needed repaired. Justin greeted us as soon as we walked in. As it turns out I was at the wrong store. However Justin was kind enough to guide me where to go. Actually it was Better than that! He suggested I call TemperPedic directly since that would be the quickest way for me to schedule a repair appointment.
Justin was very informative about the TemperPedic warrantee.
I really appreciated his advice since it will save me a great deal of time and energy.
People are quick to complain-
It’s important to recognize individuals who are sincerely Helpful & make a difference in some one’s day by simply be kind.
Ortho Mattress is open every day from 10:00 AM to 7:00 PM.
Where is Ortho Mattress located?
Ortho Mattress is located at 1400 Camino De La Reina, San Diego, CA 92108, USA.
What type of products does Ortho Mattress offer?
Ortho Mattress offers bedroom furniture, specializing in mattresses with the best brands, prices, and service.
Does Ortho Mattress have an online appointment booking option?
Yes, you can book an appointment online at https://www.orthomattress.com/products/book-an-appointment.
How can I contact Ortho Mattress?
You can contact Ortho Mattress by calling +1 619-542-1572.
What is the website for Ortho Mattress?
The website for Ortho Mattress is https://www.orthomattress.com/.
Which nearby restaurants can I visit after shopping at Ortho Mattress?
Nearby restaurants include Pho Cali Vietnamese Restaurant and Hooters, where you can enjoy a meal after your visit.
Are there any nearby salons or spas near Ortho Mattress?
Yes, there are several nearby including Hidden Wisdom Skin & Wellness, SPF CLUB, Heavenly Touch Day Spa, and Aura Light Skin & Wellness for beauty and wellness services.
Can I find locksmith services close to Ortho Mattress?
Yes, 24HR. Nonstop Locksmith Inc. is nearby, providing key and locksmith services if needed.
What nearby services could complement my visit to Ortho Mattress?
In addition to furniture, you can visit nearby services like San Diego Cell Phone Repair for tech needs, or Pure Cryo for physical therapy and wellness.
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