Brand Certified
Ferguson Home
4.1(160 reviews)
Certified by Ferguson Home • Mar 01, 2026
Business Details
4699 Mercury St, San Diego, CA
92111, United States
Certified by Ferguson Home • Mar 01, 2026
(858) 974-8212
Certified by Ferguson Home • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/san-diego-ca-showroom-0674
Certified by Ferguson Home • Mar 01, 2026
About
Certified by Ferguson Home • Mar 01, 2026
Bathroom Supply StoreAppliance StoreKitchen Supply StoreLighting Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Mar 01, 2026
Hours
Certified by Ferguson Home • Mar 01, 2026
Reviews
4.1
160 reviews
5 stars
102
4 stars
23
3 stars
11
2 stars
3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some customers praising helpful staff while others report poor service and unresponsiveness.
Product Availability
Several reviews mention issues with product availability and delays in order fulfillment, leading to customer frustration.
Showroom Experience
The showroom is generally well-received, with many customers appreciating the variety and quality of products on display.
Staff Knowledge
While some staff members are noted for their expertise and helpfulness, others are criticized for being indifferent or lacking product knowledge.
Pricing Concerns
Customers have mixed feelings about pricing, with some finding it competitive while others feel it is overpriced compared to online options.
- FFFarhad FarjoodFeb 13, 20261.0Worst Service. Not a single person showed up to ask what I was looking for. Waited 20 minutes. Not a peep. A complete ghost town. AVOID
- HLHeather LeeJan 19, 20265.0Where do I even start?! Before my huge remodel, I never really even heard about Ferguson, to be honest. But I knew that my contractor worked with them, so I wanted to work with them. I scheduled an appointment and met with Chuck at the showroom to try to narrow down all that I needed to purchase to remodel my kitchen and three bathrooms. I was super overwhelmed, but he was incredibly knowledgeable and was able to answer all of my questions. He also helped me create an account where I was able to select items from the site to section off into each area that I was remodeling. He has been a steady support for the entire 4.5 months of our remodel. He responds to emails quickly, is always positive, kind, and helpful. But it didn’t stop there – Johana was assigned to us to help schedule the large item deliveries. She was incredibly patient with us when we had occasional setbacks and needed to delay certain deliveries. She always responded quickly and made sure everything went smoothly. Every time I entered or called the showroom, the people at the front desk were always so helpful and once again kind. Even the live chat support was top-notch! Lastly, I had an issue with a product and I was lucky enough to have Jim the manager answer my phone call. He went above and beyond to help us when he really didn’t have to. We were humbled & blown away. I can say with complete confidence that anyone who is doing a remodel or just wants to buy anything for their home should go through Ferguson not only for the quality products, but their unmatched customer service. Everything we received and how we received it would never have happened like this anywhere else. We highly recommend!!!
- GGGillonJan 13, 20261.0Customer service is terrible absolutely horrible experience . Ordered parts they didn’t put the order through for two weeks now they’re saying the order won’t be here for a couple months meanwhile, I’m paying interest on a credit card for item. I don’t have…. Beyond Unprofessional as the lady told my husband, I know you’re gonna be upset. Don’t shoot the messenger. While telling us that we’re gonna have to tell our contractor, it’s going to be a couple more months …. RUN Do not shop here…
- JRjeffrey RobinDec 31, 20255.0It was so easy I sat down and this guy got me the perfect sink and way less expensive than on the internet and with sound dampening. So simple I put it in. Thanks so much!
- AKAnne KraulDec 23, 20251.0We have a brand new Thor refrigerator in a brand new home that has never worked. The automatic defrost unit is not working so every time the unit is plugged in there’s a puddle on our floor. We’ve been told that the manufacturer has been unable to find anyone to work on it. Is it really that complicated replacing the defrost unit? If they aren’t unable to find a repair person, what good is a warranty? And if you can’t fix it, you need to replace it. I suggest you buy your appliances elsewhere.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
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