La-Z-Boy Sacramento

Reviews

• CM

  Chris Miller

  3 days ago
  5.0
  Maurice and Karen were very helpful, friendly and efficient. Not at all “high pressure.”
• MG

  Mr. Gister

  5 days ago
  1.0
  Currently waiting for somebody to answer the telephone during business hours. Just keeps ringing...…Come on Maurice! Update: Call disconnected after no answer for 15 minutes. Called right back and female answered. Anyways.... I called to get my 3 hour delivery window, as previously instructed, since I had not heard from them. She informed me of my 4 hour delivery window and did not know why the phone went unanswered for 15 minutes. After I asked if I was previously contacted she stated that she did not have that information since it was automated. She asked me if there was anything else and I requested better customer service and she thanked me and hung up. This place shoud be called La-Z-Staff Sacramento!
• DG

  Deb Gaylord

  6 days ago
  5.0
  Maurice was so patient with us, and so attentive! He answered all our questions, and we had a lot! We love La-Z-Boy!! Thank you Maurice!
• DW

  Debbie Wulfert

  Apr 16, 2026
  5.0
  Quality furniture great service
• RC

  Rich Curtola

  Apr 7, 2026
  3.0
  Purchased 2 Recliners at the Sacramento (Watt Ave) Store. This rating is based on the “final contact” only!! A funny thing happened … so we spend close to $4k on 2 chairs. Sales Associate (Vanessa) was exceptional. Such a cool kid. Credit fine. Paperwork easy. Up to 10 weeks for delivery … no big deal! Came in about 8 weeks … cool. Here’s the funny part … upon notification that chairs were ready for pick up … a reminder was included, “BRING HELP. WE WON’T LOAD ITEMS FOR YOU!!!” Wait … What? Not at all? Nope!!! No fork lift … no furniture lift … Seriously? OK it wasn’t THAT hard … each in 2 pieces … base probably in the 80-90 lb range … maybe a bit less. But … nice girl. Opens loading ramp door … points to chairs, wrapped in plastic … on the floor … plugs here … connect here … slide this in here … call if you have troubles. Seriously? Just spent $4000 … a furniture store with nothing to lift a chair … great product … stupid way to end a sales transaction. Just sayin’ !! Oh … they would have delivered them … and the charge wasn’t huge but, I live over 100 miles away and didn’t think it would be a big deal. The chairs are great. Colors. Materials. All beautiful and very comfortable. Who does this in 2026? You do everything RIGHT … then drop the ball at the 5yd line … apparently … EVERY SINGLE TIME THEY SELL A CHAIR. Just dumb!!! 🤷🏻‍♂️🤦🏻‍♂️