SMUD

3.5
226 reviews

About

Utility Company
Sacramento Municipal Utility District is your electric service. That means we work for you through your locally elected Board of Directors. For over 70 years as your community-owned, not-for-profit electric service, we’ve delivered on a fundamental promise: to provide you with safe, reliable electricity at affordable rates. We’ve been committed to serving our community because we’re part of the community.

Location

SMUD
6301 S St, Sacramento, CA
95817, United States

Hours

Reviews

3.5
226 reviews
5 stars
121
4 stars
16
3 stars
10
2 stars
8
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of SMUD's customer service representatives, highlighting their willingness to assist with billing and payment issues.

Power Outages

Numerous reviews expressed frustration over frequent and prolonged power outages, with some customers feeling that the company does not adequately address infrastructure issues.

Billing Issues

Several customers reported confusion and dissatisfaction with billing practices, including unexpected charges and high rates, leading to frustration over costs.

Environmental Concerns

Customers voiced strong opposition to SMUD's plans to log old growth trees for solar farm construction, indicating a disconnect between the company's green energy initiatives and local environmental values.
  • WS
    Wanda Strain
    Dec 26, 2025
    5.0
    Thank you Smud for keeping on our electricity during this bad storm over this Christmas week in our little rural community , without power no water. Merry Christmas.
  • SS
    Skool Sucks
    Dec 16, 2025
    1.0
    They want to tear down the old growth and build a solar farm 😡
  • BT
    Bad tomorrow's
    Dec 16, 2025
    1.0
    This company want to log OUR old growth and nature!!
  • EB
    e Bryson
    Dec 8, 2025
    5.0
    I feel highly motivated to comment on an experience with SMUD that will remain with me always! As a quiet, ordinary morning passed by, I happened to look out the sliding doors to our back porch/patio. There were leaves and branches falling from the enormous tree growing just across our back fence. We had received a notification letter from SMUD that some maintenance work needed to be performed back there. Some branches were growing thickly and depositing dead foliage into the grass below, and branches were beginning to wind up the electric wires. It was on the way to black outs and maintenance fees. But it was standard maintenance and I just couldn't recall the date they had indicated they would be there. Suddenly, I felt confused. How could those branches fall silently down? There had been no noise of oversized trucks maneuvering, no teams of workers communicating, nothing of the normal noise. Yet here were the physical signs of the work progressing. My dog was resting on the patio floor, birds were singing happily in the trees. Everything was quietly normal. Then I saw silent movement in the tree and a man, dressed in SMUD attire, emerged from the branches. He was carrying a large pole and going back and forth quietly. I rubbed my eyes and considered my last 24 hours. There was no reason for me to hallucinate this impossible scene. He moved all around that huge tree. Large branches floated down silently. It was dream-like. When he finished he had removed all the branches that created problems for humans or the tree itself. There was no scaring or destructive piles of greenery. The branches were removed as quickly and quietly as they had fallen. I grew up on a tree farm in the mid-West, I have never seen a more efficient or intelligent pruning --anywhere. I spoke to the gentleman and he very politely responded to my questions. He was contracted to SMUD. His equipment was SOUNDLESS! I wouldn't have known he was there unless I noticed the silently falling branches and leaves. EVERY TREE LOVER SHOULD KNOW ABOUT THIS KIND OF MAINTENANCE! So advanced, so kind to the trees, and all humans in the vicinity! THIS SYSTEM SHOULD BE ADOPTED BY EVERYONE! I APPLAUD SMUD for their hiring of this incredible individual. He was light years ahead of his time. A baby could sleep under the tree and not be disturbed. I ADMIT I AM A TREE-LOVER BUT ISN'T EVERYBODY?
  • CB
    Caitlin Berg
    Nov 19, 2025
    1.0
    SMUD is going to log over 2,700 acres of old growth oak trees in Sacramento County. This is absolutely unacceptable. Oak trees are native to california, they provide habitat for hundreds of species, and are fire resistant. If you cut these trees down, you are not green energy! You are part of the problem! Stop this now! Utilize vertical energy installations! We don’t need to do this!

Frequently Asked Questions About SMUD

What are SMUD's regular business hours?

SMUD is open Monday through Friday from 8:00 AM to 6:00 PM and closed on weekends.

When is SMUD's customer service phone line available?

Customer Service Phone hours are Monday to Friday, 7:00 AM to 7:00 PM.