SiteOne Landscape Supply

Reviews

• KR

  Karen Ross

  May 3, 2019
  3.0
  Last November, I purchased one Crepe Myrtle with no incident. This year, I needed 3 of them and I was working with Ryan for about 2 weeks searching for them. Finally he said he found them and that he will order them. I called a week later because I had not heard from him. He wasn't there and the other guy said the order couldn't be found. The Manager, Sherry (Extreamly nice and helpful), came on the phone. She said she would research and get back to me as soon as possible. Promptly she did. It turns out the 3 trees that Ryan ordered were extremely small for their size and she would never sell them the way they looked... (Bad quality). Sherry found exactly what I wanted and helped me get them home. My whole career in the medical field is all about going above and beyond what is required of me. Sherry is just that person. I commend village nursery for having Her with their company. However, I do feel it is necessary to have retraining classes on what is acceptable and wonderful customer service and product. Thank you Sherry, you made me very happy!
• CG

  Celeste Gilbert-Avila

  Apr 13, 2019
  1.0
  I just called about plants that we purchased and are dying of a vascular wilt. I wanted to know if I could exchange them for healthy plants. The attitude I received from the person at the nursery was nasty she said “I want to meet you so I can tell how your qualified to diagnose the plants illness”. As a registered PCA and a masters degree in plant pathology I am fully qualified to recognize a diseased plant. I have enjoyed shopping there in the past but will never return!
• GJ

  Gary Jellis

  Apr 23, 2018
  2.0
  My wife and I don't enjoy the customer service experience much, we refer to this place as the "Village Witches", but they have decent product and prices so we go back. Their un-helpfulness and rudeness is actually amusing once you get over the shock.
• SS

  steve smith

  Mar 12, 2018
  5.0
  Some huge specimens reasonably priced.

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