Extra Space Storage

4.7
196 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 400 Bercut Dr in Sacramento, CA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered drive isles, covered loading bay, deliveries accepted, drive-in building, parking spaces, elevator access, drive up climate controlled units, heated loading bay, vehicles are allowed in drive-up units, commercial tenants, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
400 Bercut Dr, Sacramento, CA
95811, United States

Hours

Reviews

4.7
196 reviews
5 stars
171
4 stars
9
3 stars
3
2 stars
3
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Facility Condition

Several reviews noted issues with maintenance, including broken doors and elevators, as well as cleanliness concerns.

Price Increases

Multiple customers expressed dissatisfaction with significant rent increases shortly after moving in, often without proper notice.

Security Concerns

Some reviews mentioned safety issues, including the presence of homeless individuals and inadequate security measures.
  • YS
    Yuet Wen See
    Jan 6, 2026
    1.0
    This facility is very dirty. I ended up finding a dead rat in my storage unit. Additionally, the price increase of the storage unit is insane. I started off paying $51 which increased to over $200 in the span of 1 year. Not worth.
  • AR
    Avi Ratu
    Dec 19, 2025
    5.0
    I really can't believe "April"Representative of Extra Space Storage someone very knowledgeable and understanding with quality of customer service and following culture of the company was there to help me in all my needs. I asked him few times two make the changes during the process of moving and limited space April was there to help me out to figure out what I needed to get everything done. I really want to say Thank you April for helping me and others out there as well. You are such a wonderful person and I hope your managers are super happy to have you as a great employee. Thank you.
  • SS
    slav_ squat
    Dec 15, 2025
    1.0
    Terrible experience from the start. Moved into a unit at the beginning of August. Since the day I moved in, the exit roll door has been broken and you have somehow magically back out of the entry roll door in a very cramped indoor parking area. Now one of the elevators is also broken for the past month. None of these items have been fixed and it’s been MONTHS! Also they lock up the carts after hours so you have to haul you stuff by hand up to the whatever floor you unit is located. To make it worse they doubled my rent after the first 3 months - no notice or anything. I tried to address it with the manager and all I got was lousy excuses and passing on the blame as to why everything is broken. No accountability whatsoever that people are paying for this storage facility and not receiving the proper service as is documented in the rental agreement. STAY AWAY FROM THIS STORAGE FACILITY AT ALL COSTS! Absolutely unethical company with lousy management.
  • KB
    Katharine Burnham
    Dec 13, 2025
    5.0
    The staff is fantastic and facility very nice. The staff goes above and beyond.
  • CA
    CBDA All-State
    Nov 27, 2025
    4.0
    This Extra Space Storage Facility and staff are wonderful. We highly recommend this facility for storage. The building is clean, feels secure, and the staff is very professional and helpful. Our only complaint is the sharp increase in fees after the first year. We know this is common in the storage industry, but feel that longterm occupants, like nonprofits who need to store items for student events and such, should receive some type of loyalty consideration. Otherwise, this would be a 5-star rating. If I could rate just the corporation without affecting the staff rating, this would be few stars.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.