Lovesac

Reviews

• NN

  nae nums

  1 day ago
  1.0
  I spent $12,000 on a LoveSac couch in August with an estimated delivery time of 8–10 weeks. What followed was months of delays, mistakes, and a complete lack of accountability from customer service. It’s mid January and I still don’t have a full couch. What I learned about LoveSac Customer Service: They make their vendor problems your problems. There was an issue in November with the current mfr in China stopping the use of my fabric and the company had to find a new vendor, no eta, no way to contact the vendor by phone/ email, just ticket logging. No Dashboard or tending on corporate to track SLA of on time or late deliveries. so the customer absorbs all the inconvenience. They are happy to take $12,000 upfront but won’t take accountability when delivery timelines are missed. There is very little empathy and a lot of scripted deflection. You have to fight for even the smallest adjustment or correction. Their customer service text line changed between December and January, and responses now take more than 48 hours if you get a response. Adjustment Forms get lost, reused, or mismanaged — and somehow that becomes the customer’s problem too. I’m out an adjustment, the form I was given is for a completely different customer and they will only give $600 max. No matter how long it takes them to deliver the couch. There is no way to escalate to management. The 40%off is not a true %40 in some cases like mine, it was %38 so check the math before you purchase. My adjustment would have gave me the full %40 but the form has been reused for another customer. Bottom line: LoveSac will gladly take your money, but when things go wrong, they do not stand behind their timelines, their pricing, or their promises. What should clearly be a company issue is consistently pushed onto the customer. For a “premium” brand at this price point, the service is extremely disappointing. Disclaimer: After speaking with Taylor in CS for over 45 minutes, she was not willing to provide an adjustment or expedite my covers (Mind you I purchased this couch in Aug and it is not end of Jan) I told her that I was going to share my experience and write a review and she stated there was nothing else for the company to fulfill.
• EH

  erika hernandez

  Aug 24, 2025
  5.0
  I had such a great experience at Ashley’s Furniture thanks to Maria! She greeted me right away and made me feel very comfortable. When I explained what I was looking for, she showed me a few great options and really listened to my needs. I also let her know I had a budget, and she made sure to stay within it, which I truly appreciated. I also had the chance to meet AWS, the store manager, who was very polite and welcoming. I’ve been to multiple Ashley’s Furniture locations, and this has by far been the best experience. I highly recommend working with Maria—she goes above and beyond for her customers!
• BE

  Brenda Eby-fink

  Apr 28, 2021
  4.0
  I thought I already wrote my experience, bottom line, I wish I was given the 10% discount that I was originally quoted and was printed out for me, When I returned 2 days later, it was not honored, I still purchased the sectional and am awaiting for it’s arrival

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