Business Details
About
Bathroom Supply StoreAppliance StoreLighting StoreKitchen Supply Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Hours
Reviews
3.7
37 reviews
5 stars
20
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1 star
10
- BBBarbara Louise BrayDec 15, 20251.0I was very excited to see that Ferguson had upgraded to a new larger location. However, there was no staff available to help today. I’m in the middle of a full master bath renovation and prepared to purchase everything. After waiting 30 minutes just to ask two questions, and I was ready to book an appointment to return, but no one could assist me. Only one employee was working, and she was on the phone the entire time. To add to the frustration, she leaves at 4:00 instead of 5:00. I’ll be taking my business to the new WDC in La Quinta or another Ferguson location—but definitely not this one. I was told they are short staffed but that doesn’t help me, only hurts their business
- DRDiane Lopez ReedNov 4, 20255.0Here is a polished version you can use as a review: ⸻ I’ve been working with Bryan Pawly at Ferguson’s Rancho Mirage (and my project is in San Diego!) throughout my home remodel, and I couldn’t be more impressed. Brian is exceptionally responsive, thorough, and always willing to help—no matter how big or small the request. Even handling returns was quick and easy. What truly stands out is his genuine concern for the success of my project. He consistently goes above and beyond. Five stars for outstanding customer service. Thank you, Bryan! Thank you Fergusons
- PRPeter RosenfeldOct 31, 20251.0I bought a full suite of products from Ferguson for my Ft Lauderdale home ( bathrooms, kitchen, etc). Fantastic service there Now in Rancho Mirage - just the opposite service. 20+ minutes on the phone being passed from employee to employee. Never reached sales after all that time. ( i found Ferguson phone number on Sub-Zero website). Rancho does not deserve SubZero or other premium brands. Pacific Sales, down the street, is vastly superior.
- WHWilliam HelmanAug 13, 20255.0Excellent help and service!
- JCJH ConwayApr 30, 20185.0I found their service to be excellent. Best selection of kitchen and bathroom plumbing in the valley. Not sure what the previous reviewers problem is, but passive-aggressive behavior never really works. If anything, they have too many people! It would be more easy to believe that they simply thought she had already been helped. Next time someone doesn't approach you, maybe you could approach the person sitting right at the front desk and ask?
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home renovation projects?
Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products from renowned brands for all your home renovation needs.
What are the showroom's operating hours?
Ferguson Home is open Monday through Friday from 9 AM to 5 PM, Saturday from 10 AM to 5 PM, and closed on Sundays and major holidays.
How can I book an appointment at Ferguson Home showroom?
You can book an appointment by visiting the Ferguson Home website or contacting the showroom directly to receive personalized expert support.
What is the return policy for items purchased at Ferguson Home?
Most items can be returned within 90 days of receipt in resalable condition for a refund, excluding shipping costs. Some categories like tile, flooring, appliances, and furniture have specific return policies.
Is there a restocking fee for returned items?
No, Ferguson Home does not charge a restocking fee on returned items.
How do I initiate a return or set up a return at Ferguson Home?
Returns can be set up online through your FergusonHome.com account. Guest users must create an account to begin the return process.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
What nearby stores can I visit along with Ferguson Home to compare kitchen and bath products?
You can visit Pirch Rancho Mirage nearby, which also offers appliance, kitchen, and bath retail products, for comparison shopping.
What dining options are available near Ferguson Home if I want to grab a meal before or after shopping?
Nearby dining options include Johnny Rockets, known for burgers, P.F. Chang's for Chinese and Asian cuisine, and The Cheesecake Factory offering American dishes.
Are there any nearby banks close to Ferguson Home for convenient financial services?
Yes, Union Bank, Chase Bank, and Union Bank Rancho Mirage are nearby, providing convenient banking services when visiting Ferguson Home.