Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
8048 Monet Avenue, Rancho Cucamonga, CA
91739, United States
Hours
Reviews
4.9
611 reviews
5 stars
586
4 stars9
3 stars4
2 stars4
1 star8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of associates like Matthew, Orlando, and Tom.
Product Knowledge
Customers appreciated the staff's deep understanding of the products, particularly regarding mattress features and sleep science.
Shopping Experience
Many reviews highlighted a pressure-free shopping environment, where customers felt comfortable exploring options and asking questions.
Mixed Experiences
While most feedback was positive, there were a few reports of poor service from a specific manager, which negatively impacted some customers' experiences.
Product Satisfaction
Customers expressed high satisfaction with their purchases, noting improvements in sleep quality and comfort after buying Tempur-Pedic products.
- NCNereida Cabrera-Blackwell4 days ago5.0Great experience!!! Orlando was very helpful! Thanks to the whole team for making this experience easy .
- RSRandy SandovalJan 2, 20265.0Nice Location, friendly representatives, very knowledgeable about pillows
- DSDebbie SudernoDec 17, 20255.0Mathew Arns is very helpful and thoughtful. He lets me know when all the sales are so I can save my money and get the best deal possible. Mathew is very knowledgeable about Tempur-Pedic and will help in every way. Mathew always greats my family and myself with a smile.
- LOLes OrdwayDec 15, 20255.0We were greeted by Orlando who treated us very well and answered all our questions. We came to the store planning to buy a couple Christmas gifts and ended up buying gifts for 6 people. Overall, one of my best shopping experiences.
- CSCarmen SanchezDec 15, 20251.0Unacceptable and disrespectful service. I visited this Tempur-Pedic store fully prepared to make a purchase, but the experience was completely ruined by the store manager, Matthew Arns. His behavior was rude, dismissive, and unprofessional from the moment I walked in. Instead of offering guidance or basic courtesy, he acted irritated and uninterested, making me feel like my presence was an inconvenience. No customer should ever feel belittled or uncomfortable when considering such an important and expensive purchase. This experience was humiliating and extremely frustrating. I left the store without buying anything, not because of the product, but because of the way I was treated. Customer service reflects the brand, and this interaction seriously damaged my trust in Tempur-Pedic. Management should be aware that this type of attitude drives customers away.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased from the store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. If unsure, check product dimensions or consult a store specialist.
How are mattresses delivered when I purchase from Tempur-Pedic Flagship Store?
Select mattresses come with free White Glove delivery, which includes setup and removal of packaging. The TEMPUR-Cloud mattress ships compressed via UPS for customer setup and does not include old mattress removal.
What is the difference between Medium and Medium Hybrid mattress firmness?
Medium Hybrid mattresses use a coil system combined with TEMPUR materials for added responsiveness and slightly softer feel compared to non-hybrid Medium mattresses, which are made entirely of TEMPUR foam.
Does the Tempur-Pedic Flagship Store offer mattresses customized for RVs or boats?
Yes, custom sizes and shapes can be ordered through an authorized partner. Having your custom dimensions ready speeds up the process. Contact a Sleep Expert at 888-811-5053.
Can I purchase replacement covers for my Tempur-Pedic mattress?
Yes, replacement covers are available for mattresses with removable covers. You can order online or get assistance in-store for older models.
What are the store hours for the Tempur-Pedic Flagship Store in Rancho Cucamonga?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 6:00 PM.
What payment options are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Is delivery or in-store pickup available for purchases at Tempur-Pedic Flagship Store?
Yes, both delivery and in-store pickup services are available for customer convenience.
What nearby dining options can I visit when shopping at the Tempur-Pedic Flagship Store?
Customers can enjoy nearby eateries such as McDonald's, The Hat, Del Taco, and Richie's Real American Diner before or after their visit to the store.
Are there nearby services for personal care close to the Tempur-Pedic Flagship Store?
Yes, nearby personal care options include The Hair Obsession salon and Hammer & Nails grooming shops, providing convenient beauty and grooming services.