RONA+ Saint-Laurent

Reviews

• JN

  Josh Nigyo

  2 days ago
  5.0
  Great prices
• TD

  Tasso D

  5 days ago
  1.0
  Manager Showed Zero Interest in Retaining a Loyal Customer I went to RONA+ specifically to buy a BBQ, hoping to stay loyal to the store rather than take my business to Home Depot, who had already offered me a discount on the same floor model. I asked the manager if they could accommodate something similar. He refused, and simply told me to go to Home Depot instead. I explained that this wasn't just about one sale — if I left, I'd likely stop coming back to RONA+ for future purchases too. He just shrugged and said "sorry if it had to be this way." No effort to talk it through, no acknowledgment of what it meant to lose a repeat customer, just resignation. Honestly, it left me a bit speechless. I've always preferred supporting RONA+ over the bigger chains, and I expected that loyalty might count for something. Instead, it felt like retaining customers just wasn't a priority. I'll be shopping at Home Depot from now on, and it didn't have to end that way.
• NS

  Nael Shahen

  Aug 23, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had an absolutely exceptional experience at RONA+ Saint-Laurent and especially want to recognize Robert, Selena and Martin. From the moment I walked in, Selena was incredibly welcoming and pleasant and immediately made an effort to get me the right help. I had a rather unusual cabinet-hardware problem and was looking for a very specific part that had been extremely difficult to find. Robert, the manager, personally got involved, with Martin also helping. What impressed me was that when they couldn't find the exact part I needed, Robert didn't simply say, “Sorry, we don't have it,” and send me away. He spent considerable time understanding the problem, exploring different possibilities and eventually came up with a creative technical solution that allowed me to solve it. He genuinely saved the day. Just as impressive was their attitude throughout the entire experience. Robert, Selena and Martin were patient, friendly and genuinely interested in helping. I never felt rushed or that I was inconveniencing them. This is what exceptional customer service should look like: taking ownership of a customer's problem and making a genuine effort to find a solution rather than simply pointing them toward an aisle. A huge thank you to Robert, Selena and Martin. You turned what had been a frustrating search into one of the best retail customer-service experiences I've had in a long time. RONA is fortunate to have people like you representing the company. Absolutely deserving of five stars and recognition from management.
• KP

  Kimberly Purdy

  Aug 22, 2026
  1.0
  Not helpful whatsoever, lots of issues arise and no one knows much about anything. They are lazy and care to get off work than helping finish with customers. Home Depot is way more helpful
• IB

  ICE Blackeskimo

  Jul 22, 2026
  1.0
  Bad service, most people don't know the product they are selling, lack of professionalism, waiting for someone to help for advice but no one shows up, don't waist your time at this facility

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