The Brick

Reviews

• RA

  rebecca alisme

  2 days ago
  5.0
  Hier ma mère et ma sœur nous somme aller chez Brick pour des éléctromenager. Nous avons été acceuilli par Manon Trudeau, elle a été à l'écoute de nos besoin elle nous a aider à trouver tout ce donc on cherchais à bon prix . une vendeuse incroyable souriante et très patiente, on a finis par trouver ce qu'on cherchais merci Manon pour ton service incroyable .
• KK

  Karl Dorcin (Kingkad)

  Aug 18, 2026
  5.0
  Ma femme et moi avons été très satisfait du service de Bricks et particulièrement des jeunes hommes qui nous ont fait la livraison de nos meubles. Très polis, joviale, souriante malgré une journée chaude et nous étions leurs 15 livraisons. Malheureusement je ne leurs pas demandé leurs noms mais chapeau à cette équipe brick devrais être fière de pouvoir compter sur ses deux jeunes hommes car elle représente très bien votre compagnie. Félicitations et merci beaucoup !!!!!
• KC

  Krysten C

  Aug 15, 2026
  1.0
  If I can give a 0, I would! Absolutely horrible service from beginning to end from this purchase! We were told last year, and I confirmed several times since, that we have a credit to use up as of July 20th because we didn't use our warranty that we purchased with our appliances in 2021. We decided to go back to the St-Hubert store as we had really good service when we purchased our items in 2021, even though we have since moved a decent ways away. Sunday, July 26: Used our credit to purchase some pillows and sheets. Told that the credit needs to be approved before we can get the items. No one told us about this, but it was ok since I was on maternity leave for 2 more weeks. Told that all items were currently in store and would be ready by Wednesday to pick up. No contact that items are ready. Friday, July 31: Called the store and the woman I spoke to told me they made a mistake with the date the credit was available and should be approved by Tues Aug 4th. Thursday, August 6: Still no communication. Called store and spoke to Veronique who now told me that they're waiting for a last product to be delivered to the store on aug 11th (told at purchase that the items were in the store already). When mentioned that wasn't the info I was given and cannot come in person to get it anymore, she said that a supervisor would call me. No one ever called me. Thursday, August 13: I called the store and spoke to Veronique again.I asked her if I would be able to have it delivered due to all the miscommunication. She said that it was no problem. She took my address (which I had to repeat literally maybe 20 times!), and said that it would be delivered on Sat Aug 15th and I would received the delivery window on Fri Aug 14th. I received the email with the window, but then on Sat Aug 15th (today), I get a call from Veronique information me that the delivery can't be made because they don't deliver pillows. I informed her that she needs to find a solution then because this was her mistake. She never apologized, was extremely rude to me every time I spoke to her and told me that she would call me today to offer a solution. I had zero faith in her as everything she has told me has been a lie and no one ever contacted me back when they said they would. I told her that if I don't have a call within 2 hours, I would call back. They didn't call me back within the 2 hours, so I called back and spoke to a Fayed. He was also extremely rude and said that the director is looking into it and would call me back. When I asked for the director's name, he was refusing to give it to me. Finally, after I persisted on getting the director's name, he gave it to me (Francis). As I was in the middle of speaking, he put me on a hold and came back and told me that they would send me the products via UPS. When I asked if he had an idea of when they would send it or if they can send me the tracking number when they have it, so I can make sure to be home, he couldn't answer that. When I asked how would they communicate this information with me, either by phone or email, he said that he doesn't know how customer service communicated with clients. I asked if this was with customer service within the St-Hubert store or the general customer service, and he said from the St-Hubert store. It has been 3 weeks since we made the purchase for pillows and sheets and we still haven't received anything!! Every person within this store has lied to me, doesn't know how anything within their store works, barely speaks French, and has provided the worst customer service ever. After deciding to go to this Brick again because we had great customer service in 2021, we will abosultely never be buying anything from any Brick store, all because of the St-Hubert store being absolutely horrible from the bottom to the top. AVOID THIS STORE AT ALL COST!
• AP

  André Paquet

  Aug 3, 2026
  1.0
  Attention à cette entreprise “The Brick “ boul. Des promenade St-Hubert. Avons achetés une causeuse électrique de marque Chandler en novembre 2023. Les sièges de la dites causeuses se sont affaissés apres seulement un an et demie.. Malgré la garantie légale et une garantie de 5 ans achetée ils nous disent c’est pas réparable ce qui est faux(avons vérifié avec une cie de rembourrage). Ils ne respectent pas les lois n’y les recommandations de l’office de la protection du consommateur. Cette dernière dit a) qu’ils doivent nous rembourser en totalité b) remplacer le bien c) faire réparer le bien à leur frais. Ils ne respectent pas leurs engagements et ce fou du client apres que la vente est conclue.j’ai mis une étoile car sinon je ne peux envoyer le message.Mais mon évaluation c’est ultra mauvais.
• GS

  George Sassine

  Aug 2, 2026
  1.0
  I am extremely disappointed with the way this matter has been handled by your customer service department. I have purchased furniture from The Brick, and unfortunately, one of the tables I received was missing the rubber support on the fourth leg. I reported this issue immediately upon delivery and informed your team that the rubber support was missing. Since then, numerous emails have gone back and forth without any proper resolution. What I find most concerning is that I received a response stating that the table had been sold to me in that condition and that I had accepted it as such during the purchase process. This statement is simply not true. At no point did the sales representative inform me that the table was missing a component or was being sold with a defect. Had I been made aware of this issue, I would never have accepted the table, regardless if its offered for free. To make matters worse, your latest proposal was for me to personally go to a hardware store, purchase the missing rubber support myself, send you the receipt, and then wait for reimbursement. I find this solution completely unacceptable and highly unprofessional. I purchased a complete product from The Brick, and it is not my responsibility to source missing parts for a product that should have been delivered in proper condition.

Frequently Asked Questions About The Brick