RONA+ Marché Central

Reviews

• YR

  Yordan Radev

  2 days ago
  5.0
  The staff is great, the store is clean and organized, the prices are competitive.
• LL

  Lucie

  3 days ago
  4.0
  The staff have been most helpful and professional whenever I’ve shopped there especially during renovations at home.
• DA

  Dimitra Alevras

  Aug 20, 2026
  3.0
  Although the customer service was friendly, I was very disappointed with the lack of clear and consistent information regarding delivery and installation. On Monday, I purchased two water heaters and specifically explained that I needed both delivery and installation. I spoke with more than four employees, and each one told me that an agent would contact me within two days to arrange the installation. I was also told that I did not need to pay for the installation at the time of purchase and that I would be charged when the installation was completed. By Thursday, after receiving no call, I contacted the store again. I was then referred to the Boucherville department, where I was told that the information I had been given was incorrect. I was informed that I had to pay for the installation by phone and then wait another 24 hours before someone would contact me to arrange a delivery date. I appreciate that the staff I dealt with were polite and helpful, but this process was unnecessarily frustrating. I could have taken care of the installation payment immediately and avoided several days of delays and follow-up calls. RONA, please make these procedures clearer and better communicated to your employees so that customers receive accurate and consistent information from the start. I shouldn't have to speak with four different employees and still receive incorrect instructions. I hope this feedback helps improve your process, because the experience could have been much smoother with clearer communication between departments and staff.
• G

  émile gratton

  Aug 18, 2026
  1.0
  Faite quelque chose pour le centre de coupe il y a jamais personne de présent
• SE

  Singh Ekamjot

  Aug 11, 2026
  1.0
  Very disappointed with the customer service at RONA. The staff were not helpful or respectful, and I felt like my concerns were not taken seriously. I expected much better service and professionalism. I hope management looks into this and improves the customer experience.

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