The Brick

Reviews

• LD

  Louis Duceppe

  2 days ago
  3.0
  Expérience d'achat pas pire .... Le vendeur a été très efficace !!! Excellente description des articles et un service fait avec passion et professionnalisme !!! Les problèmes viennent plutôt des gérants !!! N'ont pas voulu honorer une promotion car 1 mois en retard !!! Nous avons acheter pour 6000$ de marchandise mais nous offrir un oreiller a 150$ c'était trop demander !!! Il nous l'on vendu a 120$ a place !!!! Un gros rabais de 40$ !!!! Je commence a trouver ça difficile d'acheter du neuf : Les vendeur sont souvent plus motivé que les gérants !!!! J'ai décider d'acheter chez Brick surtout a cause du service du vendeur et non pour le reste !!!!! Les livreurs ont été très gentils et professionnels également !!!! Le problème vient clairement de l'administration !!!
• AL

  Amelie Lavertue

  Aug 23, 2026
  1.0
  Nous avons commandé un frigo Les livreurs tres incompétent. Ils ne l ont pas monté car c etait au 2 eme étage. Ils n ont meme pas pris la peine de descendre du camion et on dit ca passe pas.en us les deux se parlaient en espagnol. Pourtant le matin meme les déménageurs avaient tout monté. Et le service a la clientèle pourri ils nous écoutais pas .se parlait en d autre langue.au moins on s est fait rembourser .Mais brick fini lpour nous.plusieurs personnes de mon entourage ont eu le meme problème
• JD

  Jazz Dhami

  Aug 17, 2026
  1.0
  Extended Warranty is a scam!! They will never fulfill their end of the bargain if you ever end up using their extended warranty program. They will up sell you this when you are making a purchase and promise you that it covers everything but, when the time comes, when u need it, they will not even call you, just send an email oh you do not qualify because the product was abusively handled. DONT BUY EXTENDED WARRANTY
• LC

  Liliane Chu

  Aug 15, 2026
  5.0
  Thanks to Jean-François for the best and most pleasant couch shopping experience ever! He was so friendly and made us feel so comfortable. I appreciate that he did not pressure us to buy at all and gave us time to discuss and was so understanding of our worries, to which he gave nice advice and recommendations. To Jean-François, thank you so much for guiding us, you’re the best!
• PP

  Private

  Aug 7, 2026
  1.0
  UPDATE: Finally got some answers, and I was told that the item I ordered is not available — despite it originally being advertised as TWO-DAY shipping. According to The Brick’s cancellation policy, I’m entitled to a full refund for an order that hasn’t shipped. I included a screenshot of the policy below. I simply asked for the order to be cancelled and my money refunded. Instead, I’ve had to deal with more delays, more runaround, conflicting information, and what feels like excuse after excuse just to get a simple cancellation processed. At this point, I’m honestly disgusted with how this has been handled. I ordered an item that was advertised as TWO-DAY shipping, waited over a week, and then found out that the item wasn’t even available. I’ve had to repeatedly contact The Brick just to get basic answers about my own order and to have a cancellation processed. I’m now waiting for the order to actually be cancelled and for my full refund to be issued. If this isn’t resolved promptly, I’ll be contacting the appropriate consumer protection authorities to find out what my options are. -------------------------------------------------------------------------------------- I am absolutely disgusted with my experience ordering from The Brick LASALLE. I placed an order for an item that was advertised as “ships within 2 days.” It has now been over a week, and the status has not changed from “We’re still working on getting your order.” I contacted customer service four times. On two occasions, my call was answered, and I was told that follow-up requests had been sent to the shipper and that I would receive an update. During my second conversation, I was also guaranteed that my item would arrive at the store by Thursday, August 7, and then be shipped to me. The other two times I called, no one answered the phone at all. The order status has still not been updated. After multiple attempts to contact the store by phone with no response, we went there in person. Once again, we were given conflicting information and told that the item had shipped, yet the website still shows “We’re still working on getting your order.” We have received no email confirmation, no tracking information, and no actual update. What is completely unacceptable is that we have now been given four different answers by four different employees. No one seems to know the actual status of the order, and no one is taking responsibility for resolving the issue. This is not my first unacceptable experience with The Brick LaSalle. The last time I had an issue with an expensive purchase, it took over six months to receive a missing piece—even though the item was available in-store. At this point, it is clear that once payment is taken, customer service becomes an afterthought. Customers should not have to repeatedly chase a company for updates on an order that was advertised with a specific shipping timeframe. We attempted to call again today, and once again, no one answered the phone despite the store being open. If this matter is not resolved promptly, we will be exploring further action regarding the failure to deliver the purchased item within the advertised timeframe, the lack of communication, false advertising and the misleading shipping information provided. This entire experience has been unacceptable. Customers deserve better than being ignored, misled, and left without answers after spending their money.

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