The Brick

Reviews

• CR

  Colin Ryan

  6 days ago
  5.0
  Fast, Easy, and Great Value at The Brick! Had another fantastic experience at The Brick! I went in looking for a new king mattress and was out the door in under 20 minutes. As usual, the customer service was top-notch, and the pricing was excellent. Smooth, quick, and hassle-free—highly recommend!
• RB

  Robert Le breton

  Aug 23, 2026
  1.0
  J ai acheté un matelas d une valeur de 4200$ il j ai remarqué qu il avait pas la même densité de chaque côté je les signale trois jour après l avoir reçus et 5 jour après j ai remarqué un couture qui a laché et la gérante du magasin de Boisbriand m’a indiqué que le matelas etait normal et qu elle ne pouvait rien pour m aider donc je peux vous affirmer que un coup qu il vous ont vendu le service après est completement inexistant Je vous suggère d aller à ailleurs car aucun manière de traiter leur client
• SK

  Shayan Khawaja

  Aug 17, 2026
  1.0
  Extremely disrespectful staff at Service à la Clientèle. The behaviour was rude, unprofessional, and completely unacceptable. My questions were not properly answered, and I was made to feel as though I was bothering them simply by asking for assistance. The staff member named Sandrine was particularly unpleasant to deal with. Her attitude, tone, and lack of willingness to answer basic questions made the entire experience extremely frustrating. Customers deserve to be treated with basic respect and professionalism. Very disappointing experience. Management should seriously look into the way customers are being treated.
• KB

  Kamar Benazzouz

  Aug 5, 2026
  1.0
  J’ai été très déçue de mon expérience chez The Brick Boisbriand. J’ai acheté un lave-vaisselle Bosch vendu « tel quel ». Ce qui m’a dérangée, ce n’est pas l’état esthétique de l’appareil, mais le fait qu’on ne m’ait jamais informée avant la vente que le cordon d’alimentation, indispensable au fonctionnement du lave-vaisselle, n’était pas inclus. J’ai dû retourner en magasin et payer environ 47 $ de plus pour le cordon, en plus d’acheter un autre accessoire chez Home Depot pour compléter l’installation. À mon avis, cette information essentielle aurait dû être donnée avant l’achat afin que je puisse prendre une décision éclairée. Lorsque j’ai communiqué avec le service à la clientèle, j’ai eu l’impression que mes préoccupations n’étaient pas réellement prises en compte. On m’a répété la même réponse sans répondre au problème de fond. J’ai également demandé le prénom de la représentante avec qui je parlais afin de pouvoir l’identifier dans mon dossier, mais elle a refusé de me le communiquer. Je partage cette expérience afin que d’autres consommateurs soient bien informés avant d’acheter un électroménager et vérifient si tous les accessoires essentiels sont inclus ou doivent être achetés séparément. Je tiens toutefois à souligner que les livreurs ont été excellents. Ils ont été très courtois, professionnels et respectueux lors de la livraison. Je les remercie pour leur bon service.
• SH

  sarah kas hanna

  Jul 28, 2026
  1.0
  I strongly regret purchasing our appliances from The Brick. On July 28, we purchased ALL of the appliances for our new condo. We dealt with Joanne, and we clearly agreed on delivery for August 6, because we were receiving our condo on August 5. After the purchase, we were suddenly told that the washer and dryer would not be delivered until August 28. When we questioned this, we were eventually told that these appliances were a “special order” from Maytag made specifically for us. The problem? WE NEVER AGREED TO A MAYTAG SPECIAL ORDER. Had we been told this at the time of purchase, we would have simply chosen an IN-STOCK Samsung or LG model. We were never given the choice. We repeatedly called the store trying to get answers. After days of trying to reach Joanne, we finally got an explanation — but no real solution. It gets worse. We NEVER received a detailed invoice by email. Yet when we went to the store, customer service claimed there was a “note” on our bill saying that we had agreed to the late delivery. We absolutely did NOT agree to this. We never signed anything agreeing to this. We were never shown this condition. We were never told about it. And we never received the supposed detailed bill containing this note. On top of that, we noticed approximately $800 in additional charges on our Flexiti financing that were not properly explained to us. We went IN PERSON to the store to resolve everything. We spent approximately ONE HOUR speaking with Michelle and Joanne. And the answer we kept getting? “I can’t help you. You have to wait.” That is completely unacceptable customer service. We did not spend thousands of dollars at The Brick just to be told AFTER the purchase that products were supposedly special orders we never agreed to, that delivery dates had supposedly been accepted when they weren’t, and that unexplained charges appeared on our financing. The biggest problem here is not a simple delivery delay. It is the lack of transparency, the lack of documentation, the alleged agreement that we dispute, the unexplained $800 charge, and the complete refusal to take responsibility and find a solution. A customer should NEVER have to fight this hard to understand what they actually purchased. We are now escalating this matter and filing a complaint with the Office de la protection du consommateur. If you are shopping at The Brick, DO NOT rely on verbal promises. Get every model, delivery date, charge and condition in writing before you leave the store. Check your financing carefully. And make sure you actually receive your complete invoice. For us, what should have been an exciting purchase for our new home turned into an exhausting and completely unacceptable experience. Very disappointed. Very frustrated. And absolutely not the level of service expected after making such a large purchase.

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