Business Details
About
Appliance Repair Service
Box Appliance is the exclusive Premier Partner and Factory Certified Service for Sub-Zero, Wolf, and Cove in Southern California, serving Los Angeles, Orange County, San Diego, and other areas. We have long specialized in the repair and maintenance of Sub-Zero, Wolf, and Cove appliances. Our service technicians receive extensive and ongoing training from our manufacturer partners so that we can offer you prompt, courteous and always professional service. We have been a family-owned and -operated company since 1974, and our future holds the same commitment to our customers and "Excellence in Service."
Location
Hours
Reviews
4.9
1,188 reviews
5 stars
1,160
4 stars6
3 stars4
2 stars4
1 star14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the responsiveness and professionalism of the technicians, highlighting their friendly demeanor and effective communication.
Technical Expertise
Technicians were frequently described as knowledgeable and efficient, successfully diagnosing and repairing issues promptly.
Scheduling and Communication
While many appreciated the scheduling process and timely updates, some customers expressed frustration with the scheduling delays and last-minute notifications.
Overall Satisfaction
Overall, customers expressed high satisfaction with the service provided, often recommending Box Appliance for appliance repairs.
- TTTakeBrettJan 12, 20265.0Great service and follow through! Kenyon was an amazing technician who was so kind, communicative, and respectful. He quickly fixed a complicated issue I was having with my built-in fridge and freezer, and explained so many things that I wasn’t aware of. Thank you for the great service, Kenyon!
- SSSusan SavageJan 12, 20265.0Over the last few months I’ve had two recent in person experiences and several phone calls with Box Appliances. Everyone I have come in contact with has been extremely helpful, kind and professional. I don’t think I’ve ever dealt with a more pleasant company.
- DMDavid MarrujoJan 8, 20265.0Easy to schedule with Box for my stove maintenance with very friendly customer service reps. Their consistent follow-ups about appointment times via text and emails are appreciated. On the day of repair, text updates let me know the tech was on the way, provided a photo and tracker. When the tech showed up (on time), he identified himself, was respectful of our home, repaired and tested our stove in under 45 mins. I highly recommend Box Appliance!
- CHCraig HJan 7, 20265.0Hector and a helper performed a return visit after receiving the parts necessary to complete the repair on my Wolf induction range and my Sub-Zero Classic refrigerator. They were both friendly, respectful of my property, efficient and effective. The issues were resolved and I am grateful for the well trained professionals employed at Box Appliance.
- GDGeoff DozierJan 5, 20265.0Box Appliance continues to deliver exceptional service. They are the repair team for Sub Zero and have resolved a couple of issues we’ve experienced with our appliances. First was the ice maker that was too loud which was remedied with a new motor. Second was the oven that would not light. Both experiences were handled quickly and professionally. Thank you Box Appliance!
Frequently Asked Questions About Box Appliance
What brands does Box Appliance specialize in servicing?
Box Appliance exclusively partners with and provides certified service for Sub-Zero, Wolf, and Cove appliances.
Where is Box Appliance located?
Box Appliance is located at 12300 Crosthwaite Cir, Poway, CA 92604, USA.
What are the business hours of Box Appliance?
Box Appliance is open Monday through Friday from 8:00 AM to 4:30 PM and is closed on Saturdays and Sundays.
How can I schedule a service request with Box Appliance?
You can schedule a service request online at https://boxappliance.com/service-request/ or contact them by phone.
What types of repair services does Box Appliance offer?
Box Appliance offers repair services for Sub-Zero refrigerators, Wolf appliances including ovens and ranges, and Cove dishwashers.
How experienced is Box Appliance in appliance repair?
Box Appliance has been family-owned and operated since 1974, specializing in Sub-Zero, Wolf, and Cove appliance repairs with factory-certified technicians.
What is the contact email for Box Appliance customer service?
You can reach Box Appliance via email at service@boxappliance.com for service inquiries.
Are there any nearby storage facilities close to Box Appliance?
Yes, The Box Co-op and Mutual Trading Company are nearby storage facilities you can visit if you need storage or professional services close to Box Appliance.
What nearby businesses might be useful to visit along with Box Appliance?
Nearby you can find Tuk for shopping and professional services, O'Brien’s Boulangerie for dining, and Precision Glass and Windshields Poway CA for automotive needs, making it convenient to combine errands.
Is there a local bakery close to Box Appliance where customers can get refreshments?
Yes, O'Brien’s Boulangerie is a nearby bakery, cafe, and restaurant where customers can enjoy food before or after visiting Box Appliance.