Brand Certified
Box Appliance
4.9(1289 reviews)
Certified by Box Appliance • May 03, 2026
Business Details
12300 Crosthwaite Cir, Poway, CA
92604, United States
Certified by Box Appliance • May 03, 2026
(888) 782-9653
Certified by Box Appliance • May 03, 2026
https://boxappliance.com/
Certified by Box Appliance • May 03, 2026
About
Certified by Box Appliance • May 03, 2026
Appliance Repair Service
Box Appliance is the exclusive Premier Partner and Factory Certified Service for Sub-Zero, Wolf, and Cove in Southern California, serving Los Angeles, Orange County, San Diego, and other areas. We have long specialized in the repair and maintenance of Sub-Zero, Wolf, and Cove appliances. Our service technicians receive extensive and ongoing training from our manufacturer partners so that we can offer you prompt, courteous and always professional service. We have been a family-owned and -operated company since 1974, and our future holds the same commitment to our customers and "Excellence in Service."
Location
Certified by Box Appliance • May 03, 2026
Hours
Certified by Box Appliance • May 03, 2026
Monday8:00 AM - 4:30 PM
Tuesday8:00 AM - 4:30 PM
Wednesday8:00 AM - 4:30 PM
Thursday8:00 AM - 4:30 PM
Friday8:00 AM - 4:30 PM
SaturdayClosed
SundayClosed
Reviews
4.9
1,289 reviews
5 stars
1,259
4 stars6
3 stars4
2 stars4
1 star16
- SPSheridan Puffer3 days ago5.0I wouldn’t use anyone but BOX Appliance for my repairs on my Sub Zero refrigerator/freezer. Staff is exceptional. My service advisor, Vince, was simply THE BEST! Setting up appointments with Katrina went smoothly. So sweet! Thank YOU!
- JMJennifer MillerApr 27, 20261.0Dealing with Box Appliance was a frustrating experience from start to finish. Every person I spoke with struggled to provide clear or consistent information, and it often felt like no one truly understood the situation. Communication across customer service, management, and installers was extremely poor. I was repeatedly told that specific steps would resolve the issue, yet the problem remained unresolved each time. I spent countless hours trying to coordinate a solution, including multiple appointments with installers who arrived without the correct parts—even though the company was aware of what was needed. On top of that, I also waited for a parts delivery that turned out to be incorrect. Overall, the lack of communication, organization, and follow-through made this an incredibly disappointing and time-consuming experience.
- TCTim CrawfordApr 24, 20265.0I've used Box Appliance a number of times with great results. Andy (their tech) is really good about explaining what he's doing and providing helpful suggestions. Britny is great to help navigate scheduling, finding parts and overall making things work. I would absolutely use them again and recommend Box Appliance.
- MWMatt WeinbergApr 22, 20265.0Michael has been to our house multiple times, diligently working on our new Subzero refrigerator/freezer. He performs his work in a professional and courteous manner. The office/scheduler at Box Appliance has been a pleasure to work with as well. I would recommend Box Appliance for all appliance repairs.
- JFJim FordApr 14, 20265.0We love Box appliance. They take great care in making sure to communicate appointment dates and time, reconfirming thru text messages, and updating day of arrival and technician name! Jesus did a great job! On time, thorough, and clean. He and his coworker pulled the stove out and replaced the fan on our oven, and calibrated it! He set the stove back in place. No mess very clean! He made sure it was running properly. He was very kind and polite. Thank you Jesus & to Box Appliance.
Frequently Asked Questions About Box Appliance
What brands does Box Appliance specialize in servicing?
Box Appliance exclusively partners with and provides certified service for Sub-Zero, Wolf, and Cove appliances.
Where is Box Appliance located?
Box Appliance is located at 12300 Crosthwaite Cir, Poway, CA 92604, USA.
What are the business hours of Box Appliance?
Box Appliance is open Monday through Friday from 8:00 AM to 4:30 PM and is closed on Saturdays and Sundays.
How can I schedule a service request with Box Appliance?
You can schedule a service request online at https://boxappliance.com/service-request/ or contact them by phone.
What types of repair services does Box Appliance offer?
Box Appliance offers repair services for Sub-Zero refrigerators, Wolf appliances including ovens and ranges, and Cove dishwashers.
How experienced is Box Appliance in appliance repair?
Box Appliance has been family-owned and operated since 1974, specializing in Sub-Zero, Wolf, and Cove appliance repairs with factory-certified technicians.
What is the contact email for Box Appliance customer service?
You can reach Box Appliance via email at service@boxappliance.com for service inquiries.
Are there any nearby storage facilities close to Box Appliance?
Yes, The Box Co-op and Mutual Trading Company are nearby storage facilities you can visit if you need storage or professional services close to Box Appliance.
What nearby businesses might be useful to visit along with Box Appliance?
Nearby you can find Tuk for shopping and professional services, O'Brien’s Boulangerie for dining, and Precision Glass and Windshields Poway CA for automotive needs, making it convenient to combine errands.
Is there a local bakery close to Box Appliance where customers can get refreshments?
Yes, O'Brien’s Boulangerie is a nearby bakery, cafe, and restaurant where customers can enjoy food before or after visiting Box Appliance.
Brand Certified Facts from Box Appliance
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Certified May 03, 2026Yext Knowledge Graph
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