The Container Store

4.1
478 reviews

About

Home Goods StoreCloset RemodelerOffice Supply StoreShelving StoreHome FurnitureKitchen Accessories
Shop at your Pasadena, CA Container Store for storage & organization solutions in your living spaces at home. Design Custom Closets & Shelving Solutions in your Pasadena area.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

The Container Store
One East Union Street, Pasadena, CA
91103, United States

Hours

Reviews

4.1
478 reviews
5 stars
244
4 stars
124
3 stars
65
2 stars
20
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide great service.

Parking Issues

Numerous reviews mentioned difficulties with parking, including lack of validation and high costs, making visits inconvenient.

Product Availability

Customers expressed frustration over missing items and poor inventory tracking, leading to wasted trips.

Pricing Concerns

Several reviews noted that the store's prices are perceived as high, with some customers suggesting better deals could be found elsewhere.

Store Organization

The store was frequently described as clean and well-organized, although some customers found the selection overwhelming.
  • RC
    Raul Co
    Dec 1, 2025
    4.0
    Overpriced
  • EG
    Elia Gutierrez
    Nov 23, 2025
    5.0
    Most store on the planet if you want to get organized!! Great sale going on...30% off. Staff is wonderful. They're knowledgeable, friendly and very helpful. Store is very clean. DANNY is very good at his job. He checked everyone in the long line quickly, efficiently and with a smile. He's the best!! Will definitely be back for more goodies ๐Ÿ˜Š๐Ÿ˜Š
  • CE
    Candy Escalante
    Nov 20, 2025
    5.0
    I found my potato ricer here! Every team member was so welcoming and polite. Loved this place.
  • JN
    Julie N.
    Sep 3, 2025
    1.0
    Mainly - I finished my shopping and got in line to check out - the lone cashier was working with another customer who had a large return with many little pieces and needed another part to their closet system. It was time consuming and they needed another associate to help. No one was checking anyone out. Once the second associate finished helping (but not finishing that persons transactions) - she goes to walk away while the lone cashier kept working on the returns/missing part. I ask politely if there was anyone else available to check out customers. The person who came to help was fairly rude and said, โ€œSomeone will be with you shortly.โ€ And walked away. That person could have checked me out in the time it took her to tell me to keep waiting (after already waiting ten minutes!) Clearly the basic idea of getting money from customers is lost at this store. Bonus - you have to pay to park anywhere near the store! Order online!
  • BC
    Betty Crawford
    Aug 15, 2025
    2.0
    To save a 95.00 shipping fee on 300.00 sale, I drove an hour and 25 minutes to retrieve my order. Once home found one drawer warp and one cracked. Resolution: order them and return to the store. These two drawers didn't have covers as well. Charge 8.39 each. Unaware they did not come with covers as the website pictures are so poor , it's difficult to determine that there weren't covers. All other draws have them, so assumed they did as well. These drawers are not cheap! Not motivated to drive 3 hrs to remedy this issue!

Frequently Asked Questions About The Container Store

What are the fulfillment options at your stores?

We offer free store pickup at all our locations. Simply order online and select store pickup at checkout.

Do you offer special financing?

Yes, we offer special financing with The Container Store Credit Card. You can apply online at containerstore.com/credit-card.