Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
1,043 reviews
5 stars
1,035
4 stars4
3 stars0
2 stars0
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of employees like Tristan, Darius, and Daena.
Store Experience
The store environment was described as clean, welcoming, and comfortable, enhancing the overall shopping experience.
Product Knowledge
Staff demonstrated a strong understanding of the products, helping customers find the right mattress and pillows without being pushy.
Delivery Issues
Some customers reported significant issues with product delivery and customer support, particularly regarding faulty products and slow response times.
- AZAbby Zialcita3 days ago5.0Joshua was helpful and very informative. Excited about our new pillows!
- KSKaren SotoJan 4, 20265.0Tristen was very helpful and helped me choose the right bed
- YMYovanny MartinezDec 30, 20255.0Amazing store and great customer service helped me choose a mattress right for me
- RWRich WOLPERDec 17, 20255.05out of 5 stars – Exceptional Service and the Perfect Mattress! I recently purchased a Tempur-Pedic mattress from the Pasadena Flagship Store, and I couldn't be happier with the entire experience. My sales associate, Daena, was absolutely outstanding – professional, knowledgeable, and incredibly patient. She took the time to guide me through all the different mattress options, letting me test each one thoroughly until I found the one that felt just right for my needs. There was never any pressure to rush my decision; Daena genuinely cared about helping me find the best fit. The store itself is clean, welcoming, and stocked with a great selection. Thanks to Daena's expertise, I'll now be sleeping better than ever on my new Tempur-Pedic. Highly recommend this location – ask for Daena if you visit!
- ELEric LeeNov 30, 20255.0My wife and I had an outstanding experience at the this store, and it all started with Tristan on our first visit. He took the time to walk us through every mattress and base option with genuine care and great customer service. He introduced us to the LuxeBreeze Hybrid Medium and also showed us the Pro Smart Base (we ultimately purchased both), putting us in Zero G just long enough to almost forget we were in a store. It gave us a great feel for what the setup could do, and his approach was both helpful and personable. When we came back for a second visit, Daena helped us pick up right where we left off. She answered all of our remaining questions and helped guide us toward buying two adjustable bases with two XL twin mattresses to future-proof our setup. Both Tristan and Daena went above and beyond to make everything seamless, from walking us through financing to making sure we took full advantage of current promotions. They really made the whole experience enjoyable. Our mattress was delivered recently, and the delivery crew was friendly, professional, and incredibly efficient. We couldn’t be happier or more confident with our decision — even our dog has instantly fallen in love with the new bed (he seems to enjoy the soundscape massage and calming music as much as we do!). Highly recommend this store and team.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased at the Pasadena store?
Yes, Tempur-Pedic mattresses fit most standard bed frames. Ensure your frame has a flat, solid surface with adequate center support. Using a slatted foundation requires slats at least 3 inches wide and no more than 4 inches apart. Using unsupported bases may void the warranty.
What delivery and pickup options are available at the Tempur-Pedic Flagship Store in Pasadena?
The store offers both in-store pickup and delivery services. Most mattresses come with free White Glove delivery, where setup and packaging removal are included. The TEMPUR-Cloud model ships compressed for self-setup and does not include White Glove delivery.
What are the store hours for the Tempur-Pedic Flagship Store in Pasadena?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Does the Pasadena store offer mattress customization for RVs, boats, or other unique spaces?
Yes, custom mattress sizing is available through an authorized partner. You can expedite the process by having your custom dimensions ready. Call 888-811-5053 to speak with a Sleep Expert.
Are replacement mattress covers available at the Tempur-Pedic Flagship Store?
Yes, replacement covers are available for mattresses with removable covers. You can order current model covers online or consult with Sleep Guides in-store for older models.
What payment methods are accepted at the Tempur-Pedic Flagship Store in Pasadena?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Can I visit other nearby stores or attractions before or after shopping at the Tempur-Pedic Flagship Store?
Yes, the store is near popular places like Restoration Hardware and RH Pasadena for additional furniture shopping, and dining options like 1810 Argentinian Restaurant and Kabuki Japanese Restaurant are close by for meals.
How can nearby 2nd Street Pasadena enhance my visit to the Tempur-Pedic Flagship Store?
2nd Street Pasadena offers a variety of shopping options including women's clothing and thrift stores. You can enjoy fashion shopping before or after visiting the Tempur-Pedic store for a well-rounded trip.
Are there any convenient nearby coffee shops to relax at after shopping at the store?
Yes, Starbucks is nearby, providing a perfect spot to relax and enjoy coffee after your mattress shopping experience.
Does the store have wheelchair accessible entrances and parking?
Yes, the Tempur-Pedic Flagship Store in Pasadena has wheelchair accessible entrances and parking to accommodate all guests.