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Extra Space Storage
Brand Certified

Extra Space Storage

4.8
(594 reviews)

About

Self-Storage FacilityPublic StorageMoving Supply Store
Store your belongings at Extra Space Storage on 686 S Arroyo Pkwy in Pasadena, CA today! Our large selection of storage units, drive up access, electronic gate access, exceptional security, multiple entrance/exit gates, non climate controlled units available, parking spaces and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
686 S Arroyo Pkwy, Pasadena, CA
91105, United States

Hours

Reviews

4.8
594 reviews
5 stars
542
4 stars
20
3 stars
8
2 stars
5
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Gary received numerous positive mentions for his helpfulness, friendliness, and professionalism, contributing to a great customer experience.

Cleanliness

The facility is consistently described as clean, well-lit, and organized, enhancing customer satisfaction.

Ease of Process

Customers found the reservation and check-in process to be simple and efficient, with good communication from staff.

Security and Accessibility

The storage units are noted to be secure and easily accessible, with convenient features like app access for unlocking gates.
  • SD
    Sylviose Dossous
    5 days ago
    3.0
    This was my first time using a storage unit, and overall the process with Easy Storage was pretty smooth. Reserving the unit was simple, I got a welcome call the next day, and the app was easy to use. The only issue came when I went to check out my unit for the first time after office hours. The email link that was supposed to help me find it pulled up a map that didn’t actually show my unit. I wasn’t able to locate it on my own and ended up having to leave and reschedule my move, which had been planned for the next morning at 7am. The next day, I stopped by during office hours and the manager was really friendly and helpful. He walked me right to the unit and explained that those units had only been installed about a week earlier and hadn’t made it onto the map yet. I appreciated how helpful he was, but it was definitely frustrating to have to change my moving plans because of outdated information. Overall, the signup process and customer support were great. Updating the map or flagging new units ahead of time would make the experience even better.
  • FG
    Francisco Gomez
    Feb 24, 2026
    1.0
    The manager always follows the people for no reason he makes non sense commentst I feel really intimidating for this person Once you get into the storage He started following me and he’s say al the time how long I’m going to be at the storage I asked him there is a limit to stay inside fixing my storage. He says no I just checking.🤔 this guy named Gary he’s really make you feel very uncomfortable..
  • DE
    Del E
    Feb 20, 2026
    5.0
    Great customer service! (Thanks for all your help Gary) A very clean facility with many different size storage options. And being month to month is very convenient.
  • CL
    cute lame
    Feb 19, 2026
    5.0
    Gary was very patient and helpful while searching for a storage :3 Thankfully he showed us a good amount of options and sizes. Thanks to his help I was able to find the perfect storage unit for my plushies and hello kitty’s
  • JC
    Jackie Chavez
    Feb 10, 2026
    5.0
    Excellent service, was notified about my unit ahead of time, great communication. Was able to get a lock as well. Showed me around the storage and instructions were simple. Can't wait to move in my things!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.

Brand Certified Facts from Extra Space Storage

Extra Space Storage partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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