Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
600 Stanford Shopping Center, Palo Alto, CA
94304, United States
Hours
Reviews
4.9
712 reviews
5 stars
694
4 stars8
3 stars1
2 stars3
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting Jerardo and Hong for their exceptional service.
Product Quality
Many reviews noted the comfort and quality of the pillows and mattresses, with several customers expressing satisfaction with their purchases.
Shopping Experience
The store environment was described as clean and comfortable, with customers appreciating the ability to try out products before buying.
Sales Approach
Customers appreciated the non-pushy sales approach, with staff taking the time to explain product differences and helping them make informed decisions.
- DNDiane Naar2 days ago5.0Jerardo was very helpful and professional during my purchase of pillows. I’ve bought mattresses and pillows at this location over the last year and the experience was always positive.
- VKViviani KoJan 3, 20265.0The best tempur-pedic store. I bought my pillow breeze here. The salesman is really good, he explained all the differences very well
- CHC HJan 2, 20265.0Jerardo was professional and courteous and made it really easy to find the pillows we wanted. We weren’t sure about whether we wanted to make a purchase today but were convinced by Jerardo’s excellent salesmanship.
- CCCharityJan 2, 20265.0Incredible service from Jerardo. Hilariously, my pains and aches from my usual mediocre pillows and mattresses diminished whilst I was testing in the store. That’s how good the products are and how lovely the service was. Definitely committing to this brand from now on. It feels like heaven. :)
- CTChris TDec 29, 20255.0The staff were friendly and helpful, and the beds and bedding are comfortable and easy to try in the store. Everything felt good quality and straightforward. Overall a pleasant shopping experience.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. For best support, use a firm, solid-surface, non-spring base or their foundation.
How will my new Tempur-Pedic mattress be delivered if I purchase it here?
Most mattresses arrive with free White Glove delivery, including setup and removal of packaging. The TEMPUR-Cloud model ships compressed to your door via UPS without White Glove service.
What is the difference between the 'Medium' and 'Medium Hybrid' feel options?
Medium Hybrid mattresses combine innovative coils with TEMPUR® material for added pressure relief and a slightly softer feel compared to non-hybrid Medium mattresses, which use only TEMPUR® materials.
Does the Palo Alto Tempur-Pedic Flagship offer custom mattresses for RVs or boats?
Yes, customization is available through an authorized partner. Providing your mattress dimensions upfront helps expedite your order. Contact a Sleep Expert for details.
Can I purchase replacement mattress covers at the Palo Alto Tempur-Pedic store?
Yes, replacement covers are available for mattresses with removable covers. Current model covers can be ordered online, while older covers can be found with assistance from in-store Sleep Guides.
What are the store hours for the Tempur-Pedic Flagship Store in Palo Alto?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at the Palo Alto Tempur-Pedic Flagship Store?
They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Can I pick up my mattress order in-store or do I have to use delivery?
Both in-store pickup and delivery options are available for customers at this location.
What nearby stores can I visit around the Tempur-Pedic Flagship Store at Stanford Shopping Center?
Nearby stores include Brookstone for electronics and gifts, Pottery Barn Kids for furniture, and the Samsung Experience Store for electronics and appliances.
Are there other clothing stores near the Tempur-Pedic Palo Alto location where I can shop?
Yes, nearby clothing stores include Ann Taylor, J.Jill, Levi’s Store, Allbirds, and Urban Outfitters, offering a variety of men’s and women’s fashion options.
How might nearby places like Peloton or David Yurman complement my visit to the Tempur-Pedic Flagship Store?
After selecting a mattress, you might explore Peloton for fitness equipment or David Yurman for jewelry, both located nearby, offering a well-rounded shopping experience at Stanford Shopping Center.