Staff Performance
Many customers praised the leasing and maintenance staff for their helpfulness, professionalism, and quick response times.
Safety Concerns
Numerous reviews highlighted serious safety issues, including crime and homelessness in the area, leading to residents feeling unsafe.
Maintenance Issues
While some maintenance requests were resolved quickly, others took an unacceptably long time, with reports of unresolved issues and poor living conditions.
Living Conditions
Several reviews mentioned poor apartment conditions upon move-in, including cleanliness issues, maintenance problems, and inadequate facilities.
Hidden Fees
Customers expressed frustration over unexpected fees and charges that were not clearly communicated during the leasing process.