RH Outlet Oxnard

Reviews

• SS

  Sierra

  Nov 22, 2025
  1.0
  I have never in my life felt so blindsided, disrespected, and outright humiliated by a sales associate as I was by Michael at Restoration Hardware. And let me make something very clear before I begin: I have spent thousands and thousands of dollars at this location multiple times this year I’ve been loyal. I’ve been courteous. I've been nothing but kind. And Michael managed to destroy all of that in a single moment. Our interaction started off perfectly fine. Friendly, even. I was actually enjoying myself — laughing, talking, having a genuinely pleasant time. Then he mentioned dealing with a difficult customer, and I responded with a compliment, exactly as I said it: “Yeah, it’s too bad you guys have to deal with that stuff. I could never do customer service because it sucks how you have to stay and be uncomfortable and deal with difficult customers. Whereas in my job we have it easy — you can leave the room if someone is yelling at you.” I said this while wearing scrubs because I work in healthcare. I was admiring his patience. I was telling him his job is HARDER than mine in that way. I was being kind. And this man — who is old enough to be my father — stood there, stone-faced, and waited. He literally waited until I had swiped my card for over $2,000. He waited until the payment went through, until his commission was secured. Only then did he decide it was time to humiliate me. He looked at me and said: “Our customer service doesn’t suck. I bet it’s about as good as your nursing.” Let me repeat that. “I bet it’s about as good as your nursing.” I am not a nurse. I never said I was. I never said the customer service sucked I was giving him a compliment. He assumed I was a nurse because I am a woman in scrubs — as if every woman in healthcare is the same, as if our actual roles, specialties, and degrees don’t matter. And this man — this sales associate — thought it was appropriate to throw that insult in my face like my profession was a joke he could use to put me in my place. I barely made it to my car before the tears started. I cried the entire way home. Because the way he spoke to me was not just rude — it was belittling, sexist, dismissive, condescending, and deeply personal. This wasn’t a misunderstanding. This wasn’t a slip of the tongue. This was a man who waited until I paid, then intentionally demeaned me. And here’s the worst part: the other two associates I interacted with — a woman and a man — were absolutely lovely. They were warm, kind, respectful, everything a sales associate should be! But let me be very clear: Because of Michael, I will never step foot in this location again. Because of Michael, this store lost a long-term, loyal customer. Because of Michael, I walked out of Restoration Hardware in tears after dropping two thousand dollars the same night. No one should walk into a store feeling excited and walk out feeling this way.
• FH

  Fernando Hernandez

  Sep 26, 2025
  5.0
  Great customer service
• CZ

  Connie Zampas

  Jan 31, 2025
  5.0
  We are so happy with the leather couch Two leather chairs and the coffee table. The salesman was so helpful and the delivery team delivered it over quickly.
• GH

  G Hobson

  Feb 15, 2021
  5.0
  These ladies go above and beyond awesome place to shop especially when you're the one that's been in the money lol
• DM

  Dawn McComb

  Aug 15, 2017
  5.0
  Bigger and better than before!! Last time I was there it was located in the outlet mall. The new location is huge and they had tons of furniture!

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