The Brick

Reviews

• NB

  Nancy Boulet

  4 days ago
  5.0
  I would like to recognize James Harvey for the outstanding service he provided during our recent visit to The Brick. From the moment we walked into the store, James made us feel genuinely welcome. He was friendly, patient, knowledgeable, and never once made us feel pressured to make a purchase. Instead of trying to sell us the most expensive products, he took the time to understand our needs, preferences, and budget, recommending items that were the best fit for us. We shopped throughout the store—from the bedroom department to the kitchen section—and James was incredibly knowledgeable about every product we asked about. He gave us honest information, answered all of our questions with confidence, and allowed us the freedom to browse at our own pace. Once he understood our style and what we were looking for, he guided us to products that were exactly what we wanted. What impressed us most was his dedication to customer service. When one of the items we wanted wasn't in stock, James went above and beyond to locate it and find a solution for us. His willingness to go the extra mile truly made a difference. James Harvey is an exceptional sales representative and a true asset to The Brick. I would highly recommend him to anyone shopping for furniture or appliances. If you have the opportunity to work with James, you're in excellent hands.
• DW

  David Williams

  6 days ago
  1.0
  The delivery window provided by the brick ( which is sent out at 5pm the day before) and the inability to modify timing does not facilitate proper hand off with customers. Unfortunately, I had to cancel my purchases as our scheduling could not work.
• WB

  William Bedley

  Jul 2, 2026
  5.0
  We bought a new sectional couch from The Brick Whitby. From sales to delivery everything went well. We did have an issue with one of the sections. After calling customer service, the issue was resolved immediately. I sm very happy with the purchase.
• KK

  kelliesweets kells

  Jun 20, 2026
  1.0
  I purchased my mattress and bed from The Brick in 2025. Within the first few months, I experienced issues with the original mattress and it was exchanged. Unfortunately, the replacement mattress has presented its own problems. The replacement mattress does not feel like the model I tried in the showroom. It has uneven firmness and sinks in the middle, making it uncomfortable to sleep on and contributing to daily back pain. In addition to the mattress concerns, I have also experienced ongoing issues with the bed itself. Over the past several months, I have made repeated attempts to work with the store to find a reasonable resolution. I submitted warranty claims regarding the mattress, but those claims were denied. I also repeatedly requested management review and asked for someone in a position of authority to contact me. Despite these requests, I never received a return call from management. I understand that businesses have policies and warranty guidelines. However, I was disappointed by the lack of communication, follow-up, and flexibility shown throughout this process. After months of trying to resolve concerns with both the mattress and the bed, I was ultimately told that nothing further could be done. Based on my experience, I do not feel that customer satisfaction was a priority once the sale was completed. I felt supported during the purchase process, but when problems arose, I found it extremely difficult to get meaningful assistance. Potential customers should be aware that if issues arise after delivery, obtaining support and resolution may be far more difficult than expected.
• HL

  HM Les

  Jun 15, 2026
  1.0
  NEVER GO HERE Sketchy business practices. Went to cash in my warranty credit and asked online if I could use to towards certain items, and as assured I could, no exclusions noted. Contacted with a different question and confirmed that the TV I was looking at was eligible again. They said yes but I do have to use the credit in store. In store they said the two people I spoke to lied and that it wasn't eligible. They keep referring to a warranty policy that nowhere says televisions are excluded. Contacted customer service again got bounced around a few times but ultimately they did not care. Won’t shop here ever again. EDIT- edited to add that they will reach out to your bad review asking for you to contact them so they can further waste your time and provide absolutely nothing of use to you. Then if you’re still upset they will call you so they can waste your time in a new and exciting way.

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