Leon's Furniture

Reviews

• TG

  Tracy Ganny

  1 day ago
  5.0
  Rose was fantastic very polite and helpful made sure our purchase was handled with care. Look for her when you visit.
• TR

  Tanecia Rodriguez

  2 days ago
  5.0
  We had 2 sofas delivered by Mr. T and Kwame today. It went perfectly. They were professional, courteous and kind. This was a completely different experience than we had the previous week. The delivery guys didn't measure anything, didn't try to bring in the sofas, and they advised us that our doorways were too narrow and we would need to remove a door (something they wouldn't be able to assist us with). I felt helpless, disappointed and frustrated after that appointment. Thank you to the two men who came today. No doors were removed and they got the sofas in with no issues. Overall I had a great experience with Leon's on this order. Martin at the Whitby location was great to work with for the initial purchase, and then Mr. T and Kwame turned it around for the delivery experience.
• TP

  Tracy Price

  3 days ago
  1.0
  I purchased the Portland 3-Piece Sectional with Pop-Up Bed – Grey (SKU 07943513) from the Leon’s Whitby store on September 3, 2024. I also paid approximately $350 for a 5-year extended protection plan, thinking I was protecting myself against problems with the furniture. Unfortunately, less than two years later, I can feel the springs through the seat, and the cushion has developed a noticeable hump/bulge. This is not what I would expect from a sectional at this price. A technician came to inspect the couch and said the springs are not broken, but that the foam has flattened. I was then told that loss of foam density/resiliency is not covered by the extended warranty. The manufacturer’s warranty was only one year, leaving me with a couch that has developed this problem in less than two years. What is especially frustrating is that I specifically paid extra for a 5-year protection plan, yet a problem that has made the seat uncomfortable and allows the springs to be felt through the cushion is apparently excluded. I’m extremely disappointed with the quality of the sectional and the value of the extended warranty. I purchased this from the Whitby Leon’s location expecting better quality and service. One star. I would not recommend this sectional, and I would strongly suggest carefully reading the exclusions before spending hundreds of dollars on an extended protection plan.
• JJ

  Jason

  4 days ago
  5.0
  A genuinely refreshing furniture shopping experience. My parents and I were shopping at Leon’s for a new loveseat recliner for their new place, and we had the pleasure of working with Hussain. From the moment he approached us, the experience felt different. Rather than immediately trying to sell us something, Hussain casually started a conversation and asked what had brought us into the store and what we were looking for. It felt like he was genuinely interested in the people he was helping, not just making a sale. There was absolutely no pressure. Even though the loveseat was part of a weekend sale, Hussain never used the typical “you need to buy it today” approach. Instead, he simply explained that if we wanted the sale price, we should make our decision before the promotion ended. That made a huge difference and allowed my parents to take their time and make a decision they were comfortable with. We also wanted to make sure the new loveseat would actually fit in their new home, so we took the time to confirm the measurements before making the purchase. Once they were satisfied, my parents went back to Leon’s and finalized the purchase with Hussain. Hussain is a great example of what good customer service should look like: knowledgeable, personable, patient and, most importantly, no pressure. He made what could have been a stressful purchase an enjoyable experience. Thank you, Hussain, for treating my parents like people rather than customers. They’re looking forward to enjoying their new loveseat in their new home!
• AR

  Ashley Rose

  Aug 15, 2026
  1.0
  We attended Leon's last weekend with a measuring tape (my husband is an Engineer) and purchased a couch. Before even attending Leon's and making the purchase, we took measurements of our former couch, the width of the door, as well as the width of our hallway and made a drawing of our former couch's dimensions to ensure it would fit. We attended the Whitby location with our drawing and measuring tape. The sales lady showed us this option and insisted that the back could come off and the couch would be in 2 pieces, and that the delivery driver would install it upon delivery. With this information, we decided to make the purchase. We made arrangements for the delivery and arrangements to get rid of our former couch the same day. When the delivery driver showed up, he called me the wrong name. Before even seeing the space, he insisted that it wasnt going to fit. He refused to take the back off of the couch to even make an attempt at the delivery and said that no matter what that the couch wouldn't fit - without taking a single measurment. The second driver didnt even get out of the truck to assess the situation. Not a single attempt was made. They got back in the truck and drove away. The junk removal guys showed up and we explained the situation. They asked me to call the driver back as they were willing to help and attempt the delivery. I phoned the leons driver and asked if he could return as I had a few guys who were willing to assist and the driver said no and hung up on me. The junk removal guys took our couch and now we have nothing to sit on in our living room. The ironic thing about all of this is our former couch was bigger than the one we purchased from Leon's and we got it in without issue. I ended up canceling the order with Leon's and got a refund. Please have your delivery drivers take a course on customer service and lack thereof. Never again will I purchase an item from Leon's. Shameful to say the least.