Welland RONA

Reviews

• EV

  Eric Victoria

  4 days ago
  5.0
  Keenan at rona lumber area was absolutely fantastic to deal with. He was extremely helpful, knowledgeable, and took the time to help me with the project I’m currently working on. He answered all of my questions, gave great advice, and made the whole experience easy and stress-free. Customer service like this is hard to find these days, and I left extremely satisfied with the help I received. Big thanks to Keenan for going above and beyond I’ll definitely be coming back for future projects!
• JV

  Jayden V

  May 12, 2026
  5.0
  Had a wonderful experience at this location. I was looking for a specific 3M tape and needed assistance picking the proper one. I believe the young man’s name was either Landon or London, he was able to tell me the differences between the selection the store has and reassured me we picked the proper one. Ultimately I got home and he was right, the 3M tape worked perfectly and I am thrilled with this and his knowledge. Props to you and thank you!
• FI

  Frank Iudiciani

  Apr 30, 2026
  1.0
  Zero customer service. White haired lady working the customer service desk near the plumbing section should consider retiring, not very personable and quick to blow a customer off. I brought in my own lithium ion battery that had died and asked if I can get a replacement ordered and she was quick to just say nope, she can't get Kobalt batteries and New York state Lowes is probably best. I do not care what brand of battery it is, just wanted a battery that would work. ..Anyways, I'll try home depot in Niagara Falls, if no luck there, off to Amherst, New York I go for a battery, if they cannot help, I'll just buy a new grass trimmer and leaf blower from the Amherst Lowe's location.
• DM

  Diann McLellan

  Apr 29, 2026
  5.0
  We went to 2 other Ronas to look for a sink with no luck. We thought we would try the Welland store and were helped out by Ephraim and another older gentleman (I didn't catch his name). Most helpful and we left with a sink!
• MM

  Michael Manieri

  Apr 28, 2026
  1.0
  Honestly had a terrible experience at the Welland Rona yesterday. If I could give zero stars, I would. As a new homeowner trying to get my yard sorted for the upcoming summer, I placed an online order for a lawnmower, trimmer, and leaf blower, opting for what was supposed to be a convenient curbside pickup. Instead, it turned into over an hour-long ordeal. Sometime after receiving my pickup confirmation that everything was ready for pickup I arrived, parked in a designated spot and submitted the pickup arrival request ... then waited 10 minutes with no sign of staff. I followed the additional instructions on the sign post to call the store. An employee answered, put me on a makeshift hold after I explained I'm parked and asked if they received my request for pickup where I could hear a confused "broken telephone" exchange of my information, and then seemingly muted the line. After 8 minutes of saying "hello" now and again to dead air, I hung up and called back, only for the phone to ring endlessly for another 5 minutes. Frustrated, I went inside and spoke with the cashiers who had absolutely no clue about my order. Eventually, they handed me the trimmer and leaf blower that was behind them, with no sign of my lawnmower, and told me to take my paperwork to the "yard" for the mower as they didn't have it up front. I drove around to the yard, but the attendant there was equally confused. I had to get out of my vehicle and wander the entire lumber yard with the attendant to find the specific lawnmower. We found them inside eventually, but it required a forklift to get them down due to height and weight. To make matters worse, once we finally found them, I was informed the only employee certified to operate the forklift had just gone on lunch. Basically from there it was employees looking to see if there were any others on the floor anywhere, a manager attempting to use a lift to get the lawnmower down, etc. By the end of it, I had to wait an additional 30 minutes just to get the item I had already paid for and was confirmed ready for pickup. What is the point of an online pickup system if you don't even pick the items for pickup and have them ready and nearby for pickup... The system failed on multiple fronts and was a really frustrating and disappointing experience. Edit: I gave the Welland Rona (Owner)'s response we gave them a call at the number listed and explained the situation to the person at the help center, Usin?, they simply asked "So what do you want me to do?" Asked about what the situation was a handful more times. I requested a manager as I didn't want to speak to them anymore and the call was going no where with them. What do I want? Honestly, not sure, you're the ones that provided this experience yesterday and continue to do so through your "help" center. Disrespectful.

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