The Brick

Reviews

• MS

  Melissa Shaughnessy

  2 days ago
  1.0
  When I purchased a sofa and fireplace, for $1550, I was told it would be delivered on Oct 17th. I just called to confirm and they told me I would not be getting my couch until sometime in November and they didn’t know my fireplace was to be delivered on this Saturday. They could not give me any clear indication as to when I would get the furniture I paid $1550 for and when I asked to speak with a manger I was told “it’s too busy” when I said I would wait, they placed me on hold for 1 minute picked back up and said “it’s too busy, there’s nothing we can do, sorry”.
• JS

  Jasmer Singh

  Oct 7, 2026
  5.0
  We had a great experience working with Heather. She is very knowledgeable, patient, and genuinely focused on helping you find furniture that suits your needs rather than simply trying to make a sale. She takes the time to understand what you’re looking for and provides honest recommendations without being pushy or sales-driven. We really appreciated her approach and assistance throughout the process. Highly recommend Heather if you’re looking for someone who truly cares about finding the right furniture for you!
• KC

  Kevser Cetin

  Oct 3, 2026
  1.0
  Very disappointing experience. We placed an order for a fridge at the beginning of September, and the sales representative told us it was expected to be in stock by September 16, at which point we could arrange delivery. It’s now October, and every time we contact the store, we’re told they have no idea when the fridge will actually be available. What’s even more frustrating is the lack of communication. Unless we reach out ourselves, there is no follow-up or update from The Brick regarding the status of our order. We originally purchased from The Brick because they offered a better price than another store we were considering. Unfortunately, we now regret that decision, as the other store has the same fridge in stock and was ready to arrange delivery. I understand that inventory delays can happen, but the lack of transparency and communication has made this experience extremely frustrating. It feels like the focus was on making the sale rather than making sure the customer was kept informed afterward.
• SD

  Sunanda Dhavala

  Sep 26, 2026
  5.0
  Excellent Service! We had a wonderful experience with The Brick, from purchasing our mattress and bed to the delivery. The entire process was smooth and hassle-free. A special thanks to Satya, our Sales Associate, who was incredibly supportive, knowledgeable, and helpful throughout the entire experience. His patience and excellent customer service made a real difference. We truly appreciate the outstanding service and would highly recommend The Brick and Satya to anyone looking for a great shopping experience!
• GI

  GRUTTA’S PROPERTY MAINTENANCE INC.

  Sep 12, 2026
  1.0
  I am extremely disappointed with my recent experience with The Brick, particularly with the salesperson, Etka, and the manager, Charlie. My family made a purchase totaling nearly $9,000, based largely on the information and assurances provided to us at the time of sale. We were specifically given a delivery expectation that the remaining furniture would be delivered by September 10th at the latest. Based on that representation, we made our purchase with the understanding that our furniture would arrive within that timeframe. Unfortunately, that has not happened. After only part of our furniture was delivered, we were informed that the remaining pieces, including furniture for our children's bedrooms, may not arrive until November. This is a significant difference from what we were originally told and has caused considerable inconvenience for our family. What has made the situation even more frustrating is the lack of satisfactory communication and accountability. When spending close to $9,000 with a retailer, I expect accurate information, transparency, and professional customer service. Instead, I feel that we were given information that ultimately did not reflect what The Brick was actually able to deliver. I am particularly disappointed with Etka, who was the salesperson we dealt with, because the delivery expectations communicated to us were a major factor in our decision to proceed with the purchase. I am also disappointed with Charlie, the manager, because I expected management to take ownership of the situation and make a genuine effort to resolve the concerns rather than leaving us feeling as though our concerns were not being taken seriously. This is not simply about furniture arriving late. It is about trust, communication, and accountability. Customers should not have to spend thousands of dollars and then chase the store for answers regarding when they will actually receive what they purchased. I hope The Brick takes this review seriously and uses it as an opportunity to improve its communication with customers, particularly when providing delivery timelines. Based on my experience, I would strongly encourage other customers to get all delivery promises and timelines in writing before completing a major purchase. At this point, what should have been an exciting purchase for our new home has instead become a very frustrating and disappointing experience.

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