Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
**Very disappointing delivery experience**
We paid **$99 for delivery of our couch** and expected the delivery service to include assembly. During the delivery, we told the crew **four separate times** that assembly was included. They repeatedly refused to assemble the couch and left us with an unassembled couch and all of the packaging.
The interaction with the delivery crew was also extremely uncomfortable. We found them aggressive and forceful, and we felt pressured into signing the delivery paperwork despite the fact that the service we had paid for had not been completed. Given the experience, we specifically requested that a different crew be sent to complete the assembly.
We contacted The Brick to complain and followed up when we received no response. Ultimately, **The Brick only refunded 50% of the $99 delivery fee ($49.50) and provided no additional assistance**. They did not arrange for the couch to be assembled by another crew, leaving us to deal with the assembly and packaging ourselves.
What was most disappointing was the lack of meaningful customer service after the initial problem. We paid for a delivery service that was not fully provided, repeatedly explained the issue to the delivery crew, and then had to chase The Brick for a resolution. A partial refund with no effort to actually resolve the problem was not an adequate response.
Unfortunately, based on this experience, I cannot recommend The Brick.
RM
Rona McIntyre
Aug 21, 2026
5.0
The Brick was super helpful in placing my order... placed over the phone. They were able to explain everything to me. The deliveries were arranged in no time at all and were delivered on time. All very professional.
HC
Hope Champion
Aug 19, 2026
5.0
Great delivery process! They updated me and called me to make sure to coordinate before they arrived. The 3 men that carried by couch did a great job. Thank you for everything!
CG
Chiraag Gangwani
Aug 13, 2026
1.0
Walked into The Brick on August 13th around 4:52pm ready to make a big purchase, I was there to buy 2 queen mattresses, 2 bed frames, a shoe rack, and a coffee table. Not exactly a small order.
There were 3 staff members standing right at the front desk. Not one of them said hello, asked if I needed help, or even acknowledged I’d walked in.
I stood there for a bit expecting someone to at least make eye contact, and nothing.
I don’t need to be babied, but basic customer service shouldn’t be this hard to find, especially when I was ready to spend a significant amount of money. I ended up walking out and will be taking my business elsewhere.
If this is how customers are treated before they’ve even started shopping, I’d think twice before coming here.
JJ
J
Aug 12, 2026
5.0
The chair m
Manufacture is horrible. But the company and taking carw of there clients and getting things done correctly is paramount. I recommend 100 percent
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
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