The Brick

Reviews

• LR

  Lisa Rouse

  2 days ago
  5.0
  My experience with The Brick located on William Kitchen blvd was exceptional! I had the pleasure of working with Sales Rep Mirna and she was the best experience I've had with a Sales Assosciate looking for funiture!!! I made multiple purchases at one time and made some changes too and her patience, calm, jovial approach with me, allowed me to feel comfortable in every step without feeling pressured. She was very knowledgable and experienced in her role. All staff I encountered thoroughout the process were kind and helpful, including the delivery department and delivery guys who were pleasant, quick and efficient with my merchandise. I enjoyed my time spent in that store. No rush, no fuss. I highly recommend choosing this location if you want to make investments with no regret.
• AT

  Ankit Taneja

  2 days ago
  5.0
  Madisa ( Madi) We had a great experience with the her. She was transparent, approachable, and genuinely interested in helping us make the right decision. She made us feel comfortable throughout the process and never made us feel pressured. Her honest advice and helpful attitude were greatly appreciated.
• KG

  K G

  Oct 7, 2026
  1.0
  DO NOT BUY!! I’m extremely disappointed with the quality of the sofa we purchased from The Brick. We made a conscious effort to support a Canadian company, so this experience has been especially frustrating. The sofa is less than two years old and is at our summer home, so it hasn’t even had regular, full-time use. Despite that, the fabric has pilled so badly that the sofa looks years older than it is. I have photos that clearly show the condition of the fabric. For a relatively new sofa with limited use, I don’t consider this reasonable wear and tear. I’ve already reached out to The Brick and am very disappointed with how this has been handled. I’m hoping someone from The Brick will actually review the photos and take responsibility for the quality of the product. I expected much better quality and customer service from a company I trusted, especially after making the effort to support a Canadian company.
• HP

  het parikh

  Oct 4, 2026
  5.0
  I had a great experience with Ibrahim at the Brick. He was extremely helpful and professional throughout the process of receiving my dishwasher. He made everything smooth and easy, and was very patient and accommodating with my questions. I really appreciate his excellent customer service and willingness to help. Employees like Ibrahim make the whole experience much better. Highly recommended!
• OC

  Oneel Christian

  Sep 17, 2026
  1.0
  I am extremely disappointed and disturbed by an incident that occurred during my recent visit to The Brick. I was shopping for furniture with my wife and two sisters. While I was looking at items in another aisle, an employee approached my wife and sisters and made inappropriate and personal comments, including asking whether they were alone and offering himself as a boyfriend and for “some fun.” This type of behaviour is completely inappropriate, disrespectful, and unprofessional, especially toward customers in a retail environment. My family felt uncomfortable and disrespected by the interaction. I have already spoken with another staff member about the incident, and the employee involved was confronted. I am willing to provide further details or any evidence I have if required. I strongly encourage the management team to investigate this matter seriously and take appropriate action. Customers should feel safe and respected while shopping, and this kind of conduct should not be tolerated. This experience was extremely disappointing and has seriously affected my impression of the store.

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