Leon's Furniture

Reviews

• SA

  Sandra Aguilar

  3 days ago
  5.0
  I had a great experience at the Whitby Leon’s location. I was looking for a new fridge and Kevin was very kind, patient, helpful and knowledgable. I visited the store several times until I made my final decision and each time, he was extremely helpful and empathetic with my budget and needs. I recommend this location and I recommend seeing Kevin in the appliance section. My new fridge was delivered today and the old one was hauled out. The delivery team was excellent, they were in and out within 15 minutes.
• AA

  Asim Ayub

  5 days ago
  5.0
  We recently purchased a bed from Leons and we had a wonderful experience. Fahad provided outstanding customer service. He was very friendly, knowledgeable, and took the time to explain everything in detail. He helped us choose the right bed and answered all of our questions with patience and professionalism. We are very happy with our purchase and truly appreciate Fahad excellent service. Highly recommended!
• CC

  Cane Can

  May 13, 2026
  1.0
  I bought a Kingsdown king size hybrid mattress from the Scarborough, Mclevin location. The associate was pleasant and the mattress looked and felt nice when I tested it it was expensive but I thought it would be worth it to have a good sleep. The first 6 months it felt good but after that the sagging started. I should have stayed away from foam mattresses because I had felt this before in another mattress I had bought which was cheaper but I thought it being hybrid and a lot more expensive it would be better quality. Not true. The cheaper mattress lasted longer before the sag. I sleep alone in the bed and weigh 215lbs. When reached out to Leon’s I was just outside of the sleep satisfaction guarantee time frame but they sent and independent guys to check the mattress. He performed a few test but told me the sag without anyone or anything on the bed was not bad enough. The store called and confirmed that a few days later. I then spoke to a manager that said he would look into it. The manager never followed up and I have this 4K mattress that’s no good. Please avoid kingsdown mattresses unless you want to be stuck with an expensive sagging mattress that no good for your back!
• VV

  Vibusha V

  May 8, 2026
  1.0
  Do not buy the warranty!! They do not cover the full value of the appliance and neglect to tell you that when you pay for it! The warranty I bought cost more than the credit I received for my broken dishwasher. If I had known from the start that the warranty would only cover 58% of the actual value of my appliance I would’ve never bought it in the first place. It truly feels scummy and neglectful of the sales personnel. Also, when I visited the store I was told I could’ve refunded the warranty if I didn’t “claim” it already. Not once during the multiple phone calls or during any step of the warranty process was I told this. Extremely disappointed and would not recommend shopping here to anyone.
• AA

  Angela

  Apr 27, 2026
  1.0
  Subject: Formal Complaint Regarding Couch Delivery Experience I have been a loyal Leon’s customer at the Nugget Avenue location in Scarborough since moving to the area in 1994. Over the years, I have purchased bedroom sets, appliances, and furniture with no difficulties. Most recently, last year, I purchased a leather loveseat for my living room, followed by the matching couch. Unfortunately, the delivery process for the couch—which initially began smoothly—quickly turned into a very frustrating experience. I purchased the couch online and selected a delivery date of March 31. The day prior to delivery, I received an email from Leon’s with tracking information. On the morning of the delivery, scheduled between 8:00 a.m. and 10:15 a.m., I woke up early to ensure the driveway was clear and furniture was moved out of the way. For over an hour, the tracking page repeatedly indicated that the delivery route had not yet begun. While I found this odd, I assumed it was a technological issue. Eventually, the tracking updated to show the delivery was en route. Shortly afterward, I received a phone call from the driver stating he would arrive in approximately half an hour. When the truck arrived, the driver rang the doorbell and immediately began asking questions about access to my home. My husband explained that the side of the house is too narrow for the couch. At no point did the driver use a tape measure or attempt a professional assessment. Only days earlier, my husband and I had moved our old couch into the garage without issue. Additionally, last year Leon’s successfully delivered the matching loveseat, which is similar in dimensions. That delivery was handled professionally and without concern, and I provided a positive review. Despite this, the driver requested that I sign a waiver releasing him and Leon’s from responsibility for any damage, without even removing the couch from the truck. I refused to sign the waiver, as no attempt at delivery had been made. My husband informed the crew that we would not be signing, and they left immediately. My husband later spoke with the service manager, who suggested sending a “specialty crew” the following day. Unfortunately, the second delivery attempt was equally unsuccessful. The crew arrived and immediately requested a waiver signature, again without attempting delivery. When I inquired about the purpose of a specialty crew, I was told they “take their time,” which is troubling, as all Leon’s delivery staff should be trained to handle deliveries carefully and competently. This experience left me extremely frustrated. The only resolution offered was to leave the couch in my garage, forcing me to hire experienced movers at my own expense to complete a service I already paid for. Given the repeated delivery failures and the lack of professional service, I am formally requesting the following: After decades of loyalty, this experience has significantly changed my view of Leon’s. Unless this matter is resolved appropriately, I will no longer be making future purchases, as there are many companies that value their customers and ensure deliveries are handled with care and professionalism. I will be contacting the BBB and any other consumer protection agency.

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