Leon's Furniture

Reviews

• MK

  Murad Kanaany

  2 days ago
  1.0
  Terrible experience with Leon's Furniture. I purchased a $4K bedroom set which came with a bed frame and mattress infested with bed bugs. My previous experience with a living room furniture purchase was pleasant, however with this one I am sure that I won't be coming back as a customer. I am extremely disappointed. I bought this set a few years ago and have had the terrible experience with bedbug infestations originating from the furniture since then, leading to a significant amount of money spent just trying to be rid of them. Hundreds of dollars spent on chemical sprays and laundry fees for washing almost everything I own many times over, not to mention the stress with this entire ordeal. I'd had to call pest control for a total of 6 times with no avail before eventually deciding to throw my furniture away, and only then was I able to be rid of the bedbugs. My money simply went down the drain, I wouldn't wish this on anyone.
• SR

  Sharon Roxborough

  Jun 26, 2026
  5.0
  After shopping around, we went to the Whitby Leon’s store searching for a new mattress and found what we were looking for at a reasonable price with the right support for us. Abigail was amazing!!! She had us try different firmness levels through out the store to see what suited us best. Then she showed us different price points too. It was like hanging out with a friend that knew something about mattresses. She didn’t hover when we were testing out the mattresses. She allowed us to take the time to lay on them together with out feeling like she was ready to pounce. She explained the differences with construction and quality and really was pivotal in our decision making process. While we were there we ended up finding a new leather couch and love seat set that fits perfectly in our home. And it was on sale!!! The delivery team that came called first to say how far away they were and went we could expect them. The gentlemen who came were very respectful of our home. They removed their shoes and were very careful setting everything up. The entire process was very positive and I would highly recommend the Whitby Leon’s Store. If you go in ask for Abigail. She will be able to help you find whatever you are looking for to enhance your home with her super friendly and informative approach! Thanks so much Abigail! We love our new furniture!
• JC

  J C

  Jun 25, 2026
  1.0
  My wife and I ordered a new mattress. $700. The delivery man called 2 x, and 1/2 hour before delivery, told us to put elevator on service. We hurriedly did. My wife was waiting for him in the lobby. He came in, apparently someone else was using the lift, as we booked it last minute. He was told to wait. Amazon never requires lifts on service so this was new to us. The next thing, my wife sees the Leon's Scarborogh van drive away without as much as a call to tell us. I called the delivery man 5 times, he would not pick up. The delivery manager offered no compensation, just a new date. My wife had been waiting all day for him. I was so upset, I called to speak to another manager. I was told I would get a call after 5 pm. No manager called. Leon's has seriously gone down hill. They really don't seem to care. J & T North York.
• CC

  Christina Carman

  Jun 23, 2026
  1.0
  The delivery arrangement was extremely disappointing. Our confirmed delivery timeslot was 10:45 AM - 2:45 PM, but it was changed without any notice. We waited the entire day, and it is now 4:30PM and we are still waiting for the delivery. This is not the first time I have purchased furniture from Leon’s. When we contacted the store for assistance, we were told that they were not responsible for the delivery, and that we could only continue waiting. They also claimed they did not have any contact information for either the delivery company or the driver and were unable to help in any way. I have had much better experiences with the Richmond Hill store before, where the staff were responsible, proactive, and genuinely cared about their customers. What disappointed me most was the lack of after-sales support. During the purchase, customers are told, “If you have any questions, feel free to call us anytime.” However, when an actual issue arises, no one seems willing or able to help. A delivery delay can happen, but failing to communicate with customers and offering no assistance when problems occur is unacceptable. Very disappointing experience. I would not recommend this location based on the service I received.
• KB

  Kendra Bilewicz

  Jun 18, 2026
  1.0
  Where to start?!…. Firstly, I ordered a fridge and dishwasher that were apparently “special order” so took almost a month to arrive. I accepted this as it was an anxiously waited for my new items (I was living out of a tiny, tiny fridge for over a month) . When it did finally arrive my mom was the one that waited for the drop off. One of the driver’s Ray was extremely rude to my mom and refused to haul my fridge away (even though I paid for this service) because it “didn’t look like it could fit” and refused to even try (even though it got in my house no problem that way). I will give them that when I called to complain about this they did send another team right away who promptly and successfully removed the fridge! Thank you to that team (and to Ray, you should find a new job if you can’t figure out how to do it efficiently and politely). Then when I came home from work that night , my husband and I immediately noticed the dishwasher was in a poorly taped closed fire table box. When we opened it, it was one of the most revolting things we had ever seen. It was covered in brown sludge, the front of the dishwasher looked like it had been splashed over and over with a white substance. The inside was the WORST part! It had hundreds of dried maggots, stained brown stuffing like material inside, a SPOON in it, and a pile of dry food left at the bottom. It also had one of the most heinous smells I’ve ever smelled coming from it. When I called to complain I was put through the wringer. Told to call back or that I would be called back at least 10 times. Originally told I couldn’t get a refund because it was “special order” but I could come in to pick out a new dishwasher. When asked if I could get another one for the same price I was told “not likely”. They told me they “didn’t check the box” before it was sent out to me and that it came directly from Whirlpool and when asked since when did Whirlpool make fire tables? They had no answer!! They offered no compensation for this extreme mess up and instead just offered to come pick it back up “free of charge”😳. When it did get picked up they took it out of the box and left the fire table box behind. When I called before this to get it in writing that I will get a refund I was told to call the store the day after it was picked up to “check in on my refund”. I have never had worse service in my life. I never write reviews but this one had me seeing red!! Poor service all around! Get your act together Leons Scarborough!!!

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