Leon's Furniture

Reviews

• PP

  P P

  4 days ago
  1.0
  Do not go here, liar salesman, liar Merchandise Manager(Ms. Priya). Hide and telling a liar when customers coming to buy furniture from this location. They sale a products under “Made in Canada” but actually it’s dumping from China under the Tag of Made in Canada. If you order or purchased any furniture, once you pay then you have to wait for Two to Three months coz product in the ship. At the time of purchase they said this is your special order to take one month to delivery. After a month, delivery dates change and change and change. It’s take almost three months and they said that Made in Canada product. We as a Canadian citizen feel very proud to buy Made in Canada but they are playing with our emotions. They never say that, Priya changing her answer all the time while we asking this question. They need only money from customers and their big commissions from us. They never tell us the facts. Do not go here. Very very Rude customer services from Merchandise Manager Ms. Priya…..
• KL

  Kelvine Lie

  Aug 28, 2026
  5.0
  I just wanted to say how impressed I was with today’s delivery team. They were incredibly professional, polite, and efficient. This was such a huge difference from my last week experience, which was honestly very disappointing. I really appreciate the deliver person name (Jay?!) and the CS manager, team taking my concerns seriously and making sure the issue was properly resolved. Otherwise, I would have gone ahead with the refund. After today’s experience, I’m very happy with how everything was handled, and I would definitely shop at Leon’s again. Please pass along my appreciation to the team!
• HC

  H C

  Aug 23, 2026
  5.0
  My experience with the whole process was great, and I highly recommend buying from this store! The salesman wasn’t pushy or hovering when I walked around with my friends trying out couches, yet he was still attentive to answer our many questions. He was patient, listened to my requirements and concerns, and explained everything well. After leaving the store expecting a delivery date in months, around a week later he went the extra mile to check inventory again and let me know that my couch can now be delivered in weeks! After you get the delivery date, you’re sent a link to track the delivery and I found this very helpful considering the delivery window was 4h. I wasn’t waiting around guessing when they would show up because of this tool. The driver called me when they were close, and followed my advice for parking (can be very tricky at my location). The delivery men were polite, very skilled in manoeuvring the giant box around corners, professional, and efficient. They were ideal delivery people! When I next need furniture and/or appliances this is where I’m going :)
• UA

  Umar Aslam

  Aug 23, 2026
  1.0
  What a terrible experience. I bought two reading tables to match them with ones I had purchased from someone else who purchased from Leons a few years back. These tables looked exactly the same but were a far inferior quality. The older ones were hard wood and these ones were hollow with a wood fabricated type of casing. Any pressure caused them to compress in and I was afraid they would break with any weight on them. It seems like Leon's has replaced the old sturdy tables they had with much worse ones that look exactly the same. The table is called writing desk-greystone. After realizing how bad they were compared to the ones I had, I went to return them. Leons refused to return them. Ridiculous policy of 50% restocking fee even if its unopened and no refund once opened, they didnt even look at them, just straight refused. Ive purchased thousands of dollars of stuff recently for a business im opening, including furniture and have never seen such bad service. Left a very bad taste and I won't ever be buying anything from Leon's again.
• GP

  Gowrishan P

  Aug 16, 2026
  1.0
  I have honestly never experienced this level of incompetence from a major brand-name store before. Leon’s customer service has been absolutely terrible, and I genuinely don’t understand how this is considered acceptable. I’ve been trying to get a manufacturing issue with my sofa resolved since July 2nd. Dhruv has been assigned to my case from the very beginning, and unfortunately, the case has been handled extremely poorly. First, Dhruv asked me to send him pictures of the issue. I sent them, and then… nothing. No update, no follow-up, complete radio silence. I’ve called this store so many times that it’s honestly unbelievable. Every time I call, I’m either told that Customer Service is “too busy” or that they’ll get back to me shortly. Did they get back to me? No. Then my case was passed to another Customer Service agent, who said they would email the manufacturer and update me. Did I receive an update or even a call for over two weeks? Nope. After countless attempts to get someone to actually follow up, Dhruv finally returned and agreed to send a technician to inspect the sofa. The technician came out and confirmed that the sofa needed to be replaced. He also told me that Leon’s would cover the replacement 100% because the sofa was still within the one-year warranty. So I waited. 7 more days. Still no call. Still no email. I finally called Customer Service again, and they transferred me to Dhruv. He told me that the technician hadn’t sent him the necessary details yet and that he would call me by the end of the week at the latest with the information needed to process the replacement. Surprise surprise, did Dhruv call? No. The worst part isn’t even that there’s a manufacturing defect with the sofa. Things happen. The problem is the complete lack of communication, follow-up, and accountability. I should not have to repeatedly chase a major retailer for weeks just to get an update on a warranty claim that has already been inspected and confirmed for replacement. 45 days in counting… I would seriously reconsider purchasing from Leon’s again and will warn people not to purchase from here. If you’re shopping around, look elsewhere, cause one they get your money, your irrelevant to them.

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