The Brick

Reviews

• CM

  Christine Murray

  6 days ago
  5.0
  Albert was very helpful in securing the convertible fridge freezer unit that we were interested in. He explained the warranty thoroughly. As long as the delivery of our purchase takes place without a hitch, it will be a perfect purchase experience.
• HP

  Holger Peters

  Oct 3, 2026
  4.0
  Good quality furniture reasonably priced. The problem arose when the deliverymen were unaware that they were to unpack and set up the 3-piece sofa sectional in our Rec Room . They had not been informed by the "powers that be" of this requirement even though we had dealt with Brick Sarnia and the manager had OK'd the deal. It seems that the right hand does not know what the left hand wants. The deliverymen were noticeably upset after they were"coerced" into setting the furniture up. I saw their point.
• TG

  T G

  Sep 29, 2026
  1.0
  I am extremely disappointed with my experience at The Brick in Sarnia regarding a mattress warranty claim. After purchasing a mattress and being told that the warranty would provide coverage if there was a qualifying issue, I never expected that actually trying to use that warranty would become such a frustrating and expensive experience. What has been most disappointing is not only the amount I ultimately had to pay to have the mattress replaced under the warranty, but the way my concerns were handled throughout the process. A warranty is supposed to provide some reassurance to a customer. Instead, I was left feeling as though I had to fight to have my concerns taken seriously. The level of unprofessionalism I experienced from the store manager was particularly disappointing. Rather than genuinely listening to what I was explaining as the customer who had actually experienced the problem, I felt that the employee's version of events was given more weight than what I was telling him. There seemed to be very little willingness to hear my concerns or consider that there could be more than one perspective to the situation. The overall tone and manner in which I was spoken to was also extremely disappointing. Customers should not have to feel dismissed, talked down to, or as though raising a legitimate concern is somehow an inconvenience. I have made numerous attempts to address this appropriately and have provided the details of what happened. Unfortunately, the way this situation was handled has left me with very little confidence in The Brick's warranty process or in how customer complaints are dealt with at the store level. My experience has also made me question whether purchasing an extended warranty from The Brick is actually worthwhile. Customers should understand that having a warranty does not necessarily mean that resolving a warranty issue will be simple or that you won't end up paying a significant amount out of pocket to have the product replaced. Customers deserve to know what my experience was like before spending their hard-earned money, particularly when they are being encouraged to purchase additional warranty coverage. The product itself is only part of the purchase. Customer service, accountability, and how a company treats its customers when something goes wrong matter just as much. Unfortunately, those are the areas where my experience with The Brick in Sarnia fell far short of what I expected. Despite everything I have gone through with this warranty claim and the amount I was required to pay toward the replacement, I have still never received a formal invoice, receipt, or any other documentation clearly outlining the charges or the warranty replacement. That lack of documentation is extremely concerning and has only added to my frustration with how this entire situation has been handled.
• KE

  Kleanthis Eliades

  Sep 20, 2026
  5.0
  I had a great experience today at The Brick Sarnia while shopping for a new washer. I’d especially like to thank Albert, who was extremely helpful, knowledgeable, and patient with all of our questions. What impressed me most was how professional and respectful Albert was when we decided to leave the store to continue our market research. There was absolutely no pressure, and his excellent customer service made a strong impression on us. After comparing prices at other stores, we decided to return to The Brick Sarnia and make our purchase there. The same washer was at least $100 less than at other stores, and we also found that prices on other brands were very competitive. Thank you, Albert, for making the shopping experience so positive and stress-free. Excellent customer service and great prices! Highly recommended!
• SR

  Sarnia Reviews

  Sep 19, 2026
  1.0
  We ordered a sectional and were sent the wrong configuration. What makes this even more frustrating is that we had explicitly told the sales representative five separate times that we wanted the opposite configuration from the one that was on the showroom floor. Despite this, we were sent the configuration we specifically said we did NOT want. When we contacted The Brick about the issue, instead of acknowledging the mistake and working to resolve it, we were told that we were wrong and that we actually wanted the configuration they sent us. We were also told that both the sales representative and the operations manager said we were wrong. It was incredibly frustrating to have our own order and repeated conversations essentially dismissed. We were then told that we would receive a call between 4–5 PM with an update. That call never came. We ended up having to call ourselves around 5:30 PM because we had heard nothing. We were subsequently told that the correct couch would be delivered a couple of days later. Again, we received no update or communication. On the day we were expecting the delivery, we had to call again, only to be told that they were now waiting for the pieces to come in — despite previously being told that the pieces were already in and would be delivered. At this point, we asked to speak with a manager and were told that a manager would call us tomorrow. The biggest issue isn’t simply that an incorrect configuration was delivered. Mistakes happen. It’s the repeated lack of communication, being told that we were wrong about what we ordered, being given conflicting information about when the pieces were available, and having to repeatedly chase the store for updates. We expected much better customer service from The Brick. We are still waiting for this to actually be resolved.

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