Brand Certified
The Brick
4.4(3,796 reviews)
Certified by The Brick • Oct 11, 2026
Business Details
45 Red Maple Road, Richmond Hill, ON
L4B4M6, Canada
Certified by The Brick • Oct 11, 2026
(905) 731-2221
Certified by The Brick • Oct 11, 2026
http://www.thebrick.com
Certified by The Brick • Oct 11, 2026
About
Certified by The Brick • Oct 11, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Oct 11, 2026
Hours
Certified by The Brick • Oct 11, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
10/12/202610:00 AM - 9:00 PM
11/11/202610:00 AM - 9:00 PM
11/27/202610:00 AM - 9:00 PM
12/24/202610:00 AM - 9:00 PM
12/25/202610:00 AM - 9:00 PM
12/27/202611:00 AM - 6:00 PM
12/31/202610:00 AM - 9:00 PM
1/1/202710:00 AM - 9:00 PM
1/2/202710:00 AM - 7:00 PM
Reviews
4.4
3,796 reviews
5 stars
3,015
4 stars
183
3 stars
108
2 stars
68
1 star
422
- JFjoy fialho5 days ago5.0Was provided delivery time well in advance. The tracking system was amazing. Knew they would be T my house minutes before which helped me to be prepared. Called when they arrived. Delivery personnel were polite and courteos and respectful of my house. Delivery was smooth. Cannot be happier.
- SSSoheil Sarmadi6 days ago1.0Extremely disappointing delivery experience. When purchasing a sofa and two seats, we were explicitly told the delivery date would be October 9th, and we booked our building’s elevator accordingly. Today—on the scheduled delivery day—we received zero calls, texts, or emails. When we finally had to call them, they casually informed us they are splitting the order and have no clear date for the sofa, while rescheduling the two seats for October 14th. It is unacceptable to change delivery terms after the fact and leave customers hanging without any proactive communication, wasting our time and elevator booking. Poor customer service and terrible fulfillment tracking.
- BJBrian JarmanOct 7, 20265.0Christa J was amazing. She showed us what we were hoping to find, explained all the options and helped us with finalizing the order. When we left the store we knew exactly when our mattress would arrive. The delivery was on time and made by caring people.
- HPHarrattan ParharOct 2, 20265.0Anata was incredibly helpful in helping me choose the right sectional and dining table for my new place - I walked in looking for something different at first but she geared me towards the right direction. She answered all the questions I had as well. Would definitely recommend this location!
- AMAlexander MoshkovichSep 21, 20261.0I have purchased a large number of appliances from The Brick over the years, but my recent experience with their extended warranty service has been extremely disappointing. I have an LG Washer Tower covered by an extended warranty purchased through The Brick. The problems started when both the washer and dryer stopped working because of a failed control panel. First, I had to wait about a week just to get an available technician. The technician came, diagnosed the problem, and said that the control panel needed to be replaced. Then I waited approximately another week for the part and another service visit. When the technician finally arrived, it turned out that the wrong part had been ordered or supplied. I was then told that I would have to wait yet another week. Only after I called and strongly complained did they manage to send someone within about three days. The repair was completed, but shortly afterward I discovered that the dryer still had another problem. I noticed the issue over the weekend and called again on Monday. Once again, I was told that the earliest available appointment would be Friday. At this point, I have been unable to properly use my dryer for almost a month, and I was without a working washer for approximately three weeks. This is an extended warranty that I paid extra for. What exactly is the benefit of purchasing an extended warranty if, when an appliance breaks, the customer can be left without essential appliances for weeks or even a month while waiting for technicians, parts, incorrect parts, and additional appointments? What made the experience even worse was the customer service. During one of my calls, I found the way I was spoken to rude and dismissive. When I specifically asked to speak with a manager, I was refused. I have spent a significant amount of money purchasing appliances from The Brick, and this is absolutely not the level of service I expected, especially after paying extra for extended warranty protection. I am very disappointed with both the warranty service and the way this situation has been handled. After this experience, I would seriously reconsider purchasing an extended warranty from The Brick again, and possibly reconsider purchasing my future appliances there as well. An extended warranty is supposed to give customers peace of mind. Being without a washer for three weeks and a dryer for approximately a month is the exact opposite.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, check the Satisfaction Guarantee page on The Brick's website.
Can I cancel my order and get a refund?
Yes, orders can be canceled by visiting any Brick location before product delivery or pickup. Refunds are made to the original payment method with exceptions for cash payments.
How can I add an extended warranty to my product purchased at The Brick?
You can add an extended warranty during purchase in store or online, or within 30 days of receiving your product by visiting a Brick store. Options are presented during online checkout.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party courier services for others, and uses Canada Post for some products. Delivery is limited to Canada.
What are The Brick Richmond Hill store's opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa for payments.
What brands can I find at The Brick?
The Brick offers a wide variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more across furniture, appliances, and electronics.
Are there any notable stores near The Brick in Richmond Hill?
Yes, nearby stores include Ashley HomeStore for furniture and mattresses, Midnorthern Appliance for appliances, and Bouclair for furniture and linens – great options to compare or combine visits.
What nearby stores can I visit for electronics and home goods while shopping at The Brick?
Best Buy and Best Buy Canada (Richmond Hill) are nearby for electronics, while Bed Bath & Beyond offers home goods, complementing your visit to The Brick.
How can I use nearby transit and amenities when visiting The Brick?
While specific transit stations are not listed, nearby amenities like Tim Hortons and McDonald's are convenient for refreshments, and Staples Richmond Hill offers office supplies, enhancing your shopping experience in the area.
Brand Certified Facts from The Brick
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Certified October 11, 2026Yext Knowledge Graph
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