The Brick

Reviews

• JB

  Joanne Brett

  6 days ago
  5.0
  I can't find the words to truly express the wonderful experience we had when we went to the Brick at this location. We bought a new home and had some challenges with the appliances. We were told to work with Joanne Volpe and I have to say, that was the best advice I have been given in a long time. Joanne went above and beyond customer service. She showed us options that we wouldn't even have thought about. She took time and was very patient with us and entertained our numerous questions. She is top notch and I hope the Brick realizes what a gem they have working for them. Joanne, thank you so much for the wonderful, personal care you gave us. You are amazing. Joanne and Ariff - grateful customers.
• NK

  Nima Khajevandi

  Aug 21, 2026
  1.0
  Extremely Disappointing Experience with BRICK Richmond Hill — Avoid This Store and Salesperson I am extremely disappointed with our experience at BRICK Richmond Hill. We purchased a sofa and other furniture from the store, and the salesperson who handled our purchase was Maryam. Our sofa has now broken, and when we contacted the store and Maryam for help with the warranty and to follow up on our case, the experience became even more frustrating. We expected her to support us as the salesperson who sold us the furniture, but she has been completely unhelpful. We have called Maryam multiple times asking her to follow up and help us resolve the issue, but she does not answer our calls. At this point, it feels like our calls are being ignored, and we even suspect that our number may have been blocked. In my opinion, Maryam is not a good salesperson and does not provide the level of customer service you would expect after making a significant purchase. Selling furniture is not just about making the sale — customers deserve support when something goes wrong. Our sofa is broken, we are having serious difficulty getting proper warranty assistance, and the salesperson who sold it to us is not responding to our calls. This is completely unacceptable. I do not recommend Maryam as a salesperson, and based on our experience, I also do not recommend BRICK Richmond Hill. Think very carefully before spending your money here. Our experience has been extremely frustrating and disappointing. I sincerely hope management takes this complaint seriously and investigates both the warranty situation and the customer service we received from Maryam.
• PN

  Peyman Najafi

  Aug 17, 2026
  1.0
  ​I am very pleased with the quality of the Canadian-made furniture I purchased, but I am writing this review to formally bring the unprofessional and negligent service of sales representative Amin to management's attention. ​Due to Amin’s repeated missteps, our purchasing process was filled with unnecessary stress and financial errors: ​Wrong Order & Schedule Disruption: Amin placed the wrong order, resulting in the delivery of the incorrect sofa. This severely ruined our schedule and plans. ​Poor Sales Guidance & Lost Sale: I requested a $45 discount on an end table that matched my coffee table. Amin actively discouraged me from buying it, claiming it was "too expensive." However, the store manager later kindly granted us a $45 discount on another item. Had Amin offered proper assistance, I would have purchased the table. His attitude directly cost the store a sale. ​Significant Overcharging on Insurance: Amin miscalculated our furniture coverage fee. It was only after I personally reached out to Customer Service to re-examine the invoice that the fee dropped from $350 down to $170. ​While the store manager and customer service team were helpful, and the product quality is great, Amin’s severe lack of detail, inaccurate order handling, and miscalculated charges require immediate management review and corrective action.
• RP

  Rina P

  Aug 16, 2026
  1.0
  Horrible customer service from Sadaf. Extremely rude. I recommend asking for a different staff instead. I came here with family to see in person a chair we found online. As we called a sales person over to ask more details about the piece of furniture, she was absolutely unprofessional. Every question we asked was met with eye rolls and hands thrown in the air as she didn't know any of the answers, and it made us feel as if we were a waste of air. The questions we asked were very standard questions such as "what is the delivery process?" "What is the assembly process?" "How big is the delivery box?" And along those lines. I understand that not everyone knows every detail about each piece of furniture in the store. However, every response was met with disdain. This type of behavior is unacceptable as a human to human. Even if you don't know the answer to the questions, surely there are better approaches to responding to your customers. If we hadn't already decided on the chair online, we would have not returned. She then also tried to charge me double the price of my bill once my card was inserted into the machine for payment. Her response was simply to laugh. Did not apologize. The only saving grace was another staff passing by kindly explained what the delivery package may look like and what assembly most likely is required. I did not get his name but he was wearing a red shirt and is probably part of the shipping/delivery crew.
• PB

  Paul Browne

  Aug 15, 2026
  1.0
  I have been a customer of the Brick for decades. With thousands of dollars spent and great satisfaction, things suddenly took a turn for the worst: I have an extended warranty ( 1 year manufacturing and 4 years @ $700) on several appliances purchased in June of 2023. Recently, a handle broke( through normal usage), on my upright freezer/ fridge. Over a 6 week period of being told " the warranty does not cover" handles, and speaking with people in Canada all the way to the Philippines, I give up. Why wouldn't the Brick/ Midea swallow the cost of a $25 handle instead of losing a valued customer. My advice is not only to stay both find another store and watch these ridiculous, expensive extended warranties.

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