Leon's Furniture

Reviews

• JB

  Jake Bernhardt

  2 days ago
  1.0
  We called ahead of time to pickup an item on Victoria Day, Sam told us “oh yes yes we have what you are looking for”, so we made the 25 minute drive from Stouffville immediately only to be told “oh we sold the last two in the past 20 minutes” so we would have to instead pickup in Newmarket … There were 2 cars in the whole parking lot, I call BS on that but anything to make the sale. We could have just bought online and picked up in Newmarket but you live and you learn…
• FM

  Figen Mng

  2 days ago
  5.0
  I gave 5 stars so that my review would stay at the top and everyone could see it. We're in our second month and our order is still not completed. All the branches called and said they didn't have anything in stock. After the sale, nobody even looks at you. Stay away from this brand. We've been waiting for two months.
• MN

  M N

  May 8, 2026
  5.0
  Great service! Asad provided exceptional assistance to my mother throughout the entire process, from answering questions and helping with appliance selection to coordinating delivery. The delivery personnel were professional, helpful, and efficient. I sincerely appreciate the staff at Leon's in Richmond Hill.
• AT

  Amitis Tahmasebi

  May 2, 2026
  1.0
  My two friends and I went into Leons looking for furniture for our university apartment. We were treated very disrespectfully by a tall male employee, as he rudely walked up to us, asked if we needed help, to which we said no, he rolled his eyes, said “yeah”, then immediately stormed off. I understand that one may assume trouble if young folk enter the store, however, that attitude is an excellent way to lose customers. All customers should be treated with respect regardless of their age. A rude environment I do not recommend.
• AM

  Alireza Mozneb

  Apr 20, 2026
  1.0
  I had a very disappointing experience with Leon’s Furniture Richmond Hill. We purchased a sofa set for over $3,500, expecting reasonable quality based on what the salesperson promised. We also paid an additional $544 for extended warranty, expecting proper support if any issues arose. After about one year, the fabric has significantly deteriorated — it looks worn, with loose fibers and visible damage. This is clearly not normal wear for such a short period. We have been following up with customer service for over 3–4 months. Two technicians were sent, and one even attempted to use a fabric shaver, but clearly acknowledged that the issue is not lint — it is the material quality itself. Despite this, there has been no proper resolution, no accountability, and very weak follow-up. Visiting the store in person did not help — management was not available and no one took responsibility. Instead of addressing the issue properly, the store suggested that the problem should have been reported earlier, shifting responsibility to the customer. This is unacceptable, especially considering the condition developed within a year. The only option offered was to reselect another set with a 20% restocking fee, which is unreasonable given that the issue is clearly related to product quality — not misuse. The attached photos clearly show the condition of the fabric. This is not normal wear for a one-year-old sofa. We are extremely disappointed and regret this purchase. Based on our experience, I strongly recommend thinking twice before buying from this store — especially regarding product quality, warranty value, and after-sales service.

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