The Brick

Reviews

• DM

  Douglas Mann

  6 days ago
  5.0
  Great couple guys they got my washer and dryer down a tight set of steps NO SCRATCHES AT ALL very professional but also very enjoyable to talk to thank you hope I get them with my next item I purchase THANK YOU DOUGLAS MANN
• VM

  Valerie McCarter

  6 days ago
  5.0
  The 2 gentlemen who delivered our furniture were very respectful and were in and out in no time. Took off their shoes at the door which I told them to put back on instead of off and on as they went in and out carrying our furniture. We were very pleased.
• ST

  Sheila Tham

  Oct 2, 2026
  1.0
  Do not buy your appliances here. Spent thousands and they did a complete run around- claimed we never had installation service (but an installer showed up, charged us $100 for extra supplies, and still didn’t complete the installation because of “missing parts”). Brick won’t compensate or take any accountability. Fridge installers damaged the door frame, claimed “48 hours to report damages” and then the Brick claims you need to report before signing and won’t offer any recourse or accountability. They are awful at returning calls. Take your business elsewhere, HUGE regret.
• EK

  Emily Knights

  Oct 2, 2026
  1.0
  Worst experience I have ever had with a company. Recently purchased over $10,000 worth of appliances for my new home. Salesperson was fantastic—knowledgeable, patient, extremely helpful. The positive experience ended the moment we paid. Delivery and installation was frustrating from start to finish. We were not provided with a delivery ETA - had to call the morning of and navigate multiple phone prompts to know when we needed to be home. Paid $240 for laundry installation, plus $16 for hoses we were specifically told to purchase. When the installer arrived, he said he needed additional supplies, went to a hardware store, and purchased $85 in supplies. We gave him $100 to cover the supplies and gas, believing this was standard practice. Shortly after, he told us the necessary hardware had not been delivered and that we needed to contact The Brick. He left without completing the installation. Within seconds, my husband found the supposedly "missing" hardware inside the washer and dryer. We repeatedly called both the installer and The Brick and received no response. When I eventually reached The Brick, I was told we did not even have installation. After escalating to management, I was finally told that yes, I did have installation. I received an apology - that’s all. We were given another installation appt the following week, leaving us without a washer and dryer for an additional week. Replacement installer did an excellent job but did not use any of the supplies purchased by the first installer, nor the hoses we had specifically been instructed to purchase. We’re down $116 in unnecessary supplies, with no reimbursement offered, on top of $239 for the installation which was failed and then delayed. Then came the refrigerator and stove delivery. Delivery personnel complained about the weight of the appliances. Asked a 120 lb woman + senior inlaws to remove 9 ft door. Done. Despite this, refrigerator was scraped against the doorframe by delivery guys and gouged the wood. I had to remove pieces of wood from the back of the fridge afterward. We were told we had 48 hrs to report damage. I drove an hour to The Brick to report the damage rather than spend more time on hold. I was immediately met with resistance because I had signed for the delivery. I was told the 48-hr policy only applied to appliance damage and that customers are expected to inspect their doorframes and surrounding property before signing. I had never been informed of this policy. Had I known, I obviously would have inspected the doorframe beforehand. Pursued damage claim, waited a week without response. Reached out myself. Manager refuses to take my call. I find out my claim has been denied as the damage was not reported before signing. Because of a policy I was never aware of and is now being used against me to absolve the delivery drivers of any responsibility. What a system. Absolute scam from beginning to end. Poor communication, multiple unanswered calls, a failed installation, delayed installation, $116 in wasted supplies, and now damage to our brand new home combined with resistance when reporting that damage, conflicting information about the 48-hour policy, and dismissive customer service. I have spent weeks chasing answers and trying to resolve problems that should never have been mine to manage. Has made my moving process an absolute nightmare. I will never shop at The Brick again The manager also refuses to take my call. Nobody in this company takes any accountability it seems.
• GR

  Gordon Raymer

  Sep 26, 2026
  5.0
  The two young men who delivered and set up our furniture and appliances today were amazing!! Hard working and very polite. Everything was delivered with no damage and we recommend the Brick to anyone looking to buy items for their home Thanks again and a big shout out to Paul at the Peterborough outlet. He was a big help with the decisions on what furniture and appliances we needed and setting up delivery as well Thanks again to all Gord & Joanne

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